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Current Status
Status History
Report an Incident

Data Platform EU1 region degradation

Incident Report for PROS

Resolved

The service degradation identified subsided and PROS closely monitored the situation for a 16 hour period following resolution through peak EU hours ensuring that there was no reoccurrence.
Posted Jul 23, 2025 - 13:20 UTC

Update

The service degradation we previously identified has now subsided. Our team continues to closely monitor the environment, investigate the underlying cause, and implement preventative measures to reduce the risk of future occurrences.
Posted Jul 23, 2025 - 00:25 UTC

Investigating

There has been an issue identified with underlying infrastructure that enables high speed data transmission between PROS applications. PROS is actively engaged with our vendor working to resolve the issue as soon as possible. During this time, there may be intermittent delays in the delivery of data in and out of PROS.
Posted Jul 22, 2025 - 21:27 UTC
This incident affected: [Travel Platform] Group Sales Optimizer (EU1), [Travel Platform] Real Time Dynamic Pricing (EU1, EU2), [B2B Platform] Smart Configure Price Quote (EU1), [B2B Platform] Smart Price Management (EU1, EU2, EU3), [B2B Platform] Real Time Price Delivery (EU1), and [B2B Platform] Smart Price Optimization (EU1).
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