PROS Status

All Systems Operational

Guidance Operational

AU1 Operational

EU1 Operational

US1 Operational

Merchandising Operational

EU4 Operational

Control Operational

AU1 Operational

EU1 Operational

EU2 Operational

EU3 Operational

US1 Operational

US6 Operational

Smart CPQ Operational

AU1 Operational

EU1 Operational

EU3 Operational

US2 Operational

Real Time Dynamic Pricing Operational

EU1 Operational

EU2 Operational

ME1 Operational

ME2 Operational

US1 Operational

US2 Operational

US3 Operational

US6 Operational

Group Sales Optimizer Operational

EU1 Operational

ME1 Operational

ME2 Operational

US1 Operational

US3 Operational

US6 Operational

OneSearch Operational

EU4 Operational

US5 Operational

FastSearch Operational

EU4 Operational

US5 Operational

Service-App Portal Operational

AU1 Operational

EU1 Operational

US4 Operational

Service-SFTP Operational

AU3 Operational

EU1 Operational

EU3 Operational

US1 Operational

US7 Operational

Opportunity Detection Operational

AU2 Operational

EU1 Operational

US1 Operational

Pricing Cache Operational

EU4 Operational

Revenue Management Operational

EU1 Operational

ME1 Operational

ME2 Operational

US1 Operational

US3 Operational

US6 Operational

Repricer Operational

EU4 Operational

Service-Compass Operational

Global Operational

Service-Connect Operational

Global Operational

Service-APAS Operational

EU1 Operational

US1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PROS Notification: Planned introduction of HTTP Status Code Error 429 Dec 1, 07:00-08:00 UTC

Dear Customers,

We are reaching out to inform you that PROS will make a change in the HTTP Response Status Codes. The returned HTTP Status Code “503 Service Unavailable” is used at the moment when the TPS (Transactions Per Second) are exceeding the expected peak load. To improve our process, from 01st of December 2021 we will start returning HTTP Status Code “429 Too Many Requests” in such cases. HTTP Status Code 503 will continue to exist and will be returned only when the service is not operational.

We will confirm as soon as the change is live in Production.

In the meantime, should you have any questions or require further clarification regarding this change, do not hesitate to contact us through PROS Connect.

Sincerely,
PROS Support
Posted on Nov 23, 15:24 UTC

Past Incidents

Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

Deploy Guidance Changes to Production Realms

Update - We will be performing planned production upgrade.
There will be no system outage during this time.

North America, November 11th, within the time frame : 8pm to 7am CDT
Australia : November 11th, within the time frame: 5am to 3pm CDT
Europe: November 11th, within the time frame: 12pm to 12am CDT
Nov 23, 15:21 UTC

Completed - The scheduled maintenance has been completed.
Nov 23, 14:41 UTC

Scheduled - We will be performing planned production upgrade.
There will be no system outage during this time.

North America, November 11th, within the time frame : 8pm to 7am CDT
Australia : November 11th, within the time frame: 5am to 3pm CDT
Europe: November 11th, within the time frame: 12pm to 12am CDT
Nov 10, 22:16 UTC

Deploy Guidance Changes to Production Realms

Update - We will be performing planned production upgrade.
There will be no system outage during this time.

North America, November 18th, within the time frame : 8pm to 7am CDT
Australia : November 18th, within the time frame: 5am to 3pm CDT
Europe: November 18th, within the time frame: 12pm to 12am CDT
Nov 23, 15:17 UTC

Completed - The scheduled maintenance has been completed.
Nov 23, 14:40 UTC

In progress - We will be performing planned production upgrade.
There will be no system outage during this time.

North America, November 18th, within the time frame : 8pm to 7am CDT
Australia : November 18th, within the time frame: 5am to 3pm CDT
Europe: November 18th, within the time frame: 12pm to 12am CDT
Nov 18, 20:17 UTC

Scheduled - We will be performing planned production upgrade.
There will be no system outage during this time.

North America, November 18th, within the time frame : 8pm to 7am CDT
Australia : November 18th, within the time frame: 5am to 3pm CDT
Europe: November 18th, within the time frame: 12pm to 12am CDT
Nov 17, 16:24 UTC

Nov 22, 2021

No incidents reported.

Nov 21, 2021

Smart CPQ – Fix Application Notice

Completed - The upgrade of your Smart CPQ environments has been successfully completed.
Nov 21, 08:38 UTC

In progress - The upgrade of your Smart CPQ environments starts now.
Nov 21, 08:01 UTC

Scheduled - Dear PROS Customer,

Your Smart CPQ environment will be upgraded to the latest fix. For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards,
PROS Support
Nov 17, 11:05 UTC

Nov 20, 2021

Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Nov 20, 2021

Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 12:00 PM CDT
End time: Sat, Nov 20, 2021 04:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Completed

Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 20, 21:05 UTC

In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 12:00 PM CDT
End time: Sat, Nov 20, 2021 04:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: In Progress

Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 20, 18:11 UTC

Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 12:00 PM CDT
End time: Sat, Nov 20, 2021 04:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled

Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 4, 18:27 UTC

Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Nov 20, 2021

Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 09:00 AM CDT
End time: Sat, Nov 20, 2021 13:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Completed

Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 20, 18:12 UTC

In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 09:00 AM CDT
End time: Sat, Nov 20, 2021 13:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: In Progress

Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 20, 14:58 UTC

Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 09:00 AM CDT
End time: Sat, Nov 20, 2021 13:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: In Progress

Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 4, 18:13 UTC

Nov 19, 2021

No incidents reported.

Nov 18, 2021

Nov 17, 2021

No incidents reported.

Nov 16, 2021

GSO - Cannot reach Fare service

Resolved - Dear Customer,

This is to notify you that this was due to an issue with a non-impacting infrastructure change that interfered with the application connecting to fare service.

PROS resolved the issue shortly after it occurred and now all services are operating as expected and we can price all itineraries.

PROS will provide a detailed analysis of the issue in the incident resolution summary report.
Nov 16, 00:39 UTC

Identified - Dear Customer,

This is to notify you that this was due to an issue with a non-impacting infrastructure change that interfered with the application connecting to fare service.

PROS resolved the issue shortly after it occured and now all services are operating as expected and we can price all itineraries.
Nov 16, 00:36 UTC

Investigating - Dear Customer,

This is to notify you that PROS monitoring tools detected that the GSO application is unable to connect to Fare service and all are failing to price all itineraries.

We are investigating this and will provide further updates as soon as possible.
Nov 16, 00:26 UTC

Nov 15, 2021

PROS: ATPCO data processing delay

Resolved - Dear Customer,

We would like to inform you that the latest ATPCO data is already processed and no service discrepancies should be observed.

Best Regards
Nov 15, 12:35 UTC

Investigating - Dear Customer,

We would like to inform you that the ATPCO data is currently delayed and it is possible to lead to service discrepancies. Our services are fully operating and the responsible teams are aware of the case. Investigation and monitoring are ongoing.

Best Regards
Nov 15, 12:05 UTC