PROS Status

May 20, 2022

No incidents reported today.

May 19, 2022

PROS Alert : Partial Outage on Repricer Pre-Production

Resolved - Dear Partners,

Please be advised that the emergency maintenance has been completed and everything should be operational. Should you have additional questions please do not hesitate to reach out.

Regards,
PROS Support
May 19, 12:47 UTC

Investigating - Dear Partners,

Please be advised that currently there is an emergency maintenance undergoing on our Pre-Production environment and services of our Repricer product could be experiencing timeouts or degraded performance. We will keep you updated and once the maintenance is complete you will be informed.

Regards,
PROS Support
May 19, 11:31 UTC

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

PROS Alert : Service degradation detected

Resolved - Dear Partners,

Please be advised that the issue has been resolved and everything should be back to normal as we will work on preparing the RCA. Should you have additional questions please do not hesitate to reach out.

Regards,
PROS Support
May 12, 17:53 UTC

Monitoring - Dear Partners,

Please be advised that the overall conditions have improved and traffic should return to normal as we will continue to monitor closely the situation.

Regards,
PROS Support
May 12, 17:52 UTC

Update - Dear Partners,

We continue to experience anomalies affecting transaction processing time due to a severe spike in overall traffic across PROS Data-Centers.

PROS engineers continue to work on addressing the issue and have executed the disaster recovery process to mitigate the degradation effects.

This results in sequential periods of increased response times followed by more stable performance.

We will be providing timely updates on our progress to mitigate and fully resolve the situation.

Sincerely,
PROS Support
May 12, 17:09 UTC

Update - Dear Partners,

We continue to experience anomalies affecting transaction processing time. Users may be experiencing an increase in response time or time-outs on some transactions.

PROS engineers continue to work to stabilize the performance.

We will be providing regular progress updates.

Sincerely,
PROS Support
May 12, 16:43 UTC

Investigating - Dear Partners,

Please be advised that we are observing latency anomalies, hence you might be experiencing increase in response time on certain requests. We are investigating and mitigating the impact, please expect additional updates shortly.

Regards,
Martin Kozhuharov
May 12, 16:23 UTC

PROS Alert : Service degradation detected

Resolved - Dear Partners,

Please be advised that the issue has been resolved and everything should be back to normal as we will work on preparing the RCA. Should you have additional questions please do not hesitate to reach out.

Regards,
PROS Support
May 12, 17:53 UTC

Monitoring - Dear Partners,

Please be advised that the overall conditions have improved and traffic should return to normal as we will continue to monitor closely the situation.

Regards,
PROS Support
May 12, 17:34 UTC

Update - Dear Partners,

We continue to experience anomalies affecting transaction processing time due to a severe spike in overall traffic across PROS Data-Centers.

PROS engineers continue to work on addressing the issue and have executed the disaster recovery process to mitigate the degradation effects.

This results in sequential periods of increased response times followed by more stable performance.

We will be providing timely updates on our progress to mitigate and fully resolve the situation.

Sincerely,
PROS Support
May 12, 17:09 UTC

Update - Dear Partners,

We continue to experience anomalies affecting transaction processing time. Users may be experiencing an increase in response time or time-outs on some transactions.

PROS engineers continue to work to stabilize the performance.

We will be providing regular progress updates.

Sincerely,
PROS Support
May 12, 16:43 UTC

Investigating - Dear Partners,

Please be advised that we are observing latency anomalies, hence you might be experiencing increase in response time on certain requests. We are investigating and mitigating the impact, please expect additional updates shortly.

Regards,
Martin Kozhuharov
May 12, 16:17 UTC

May 11, 2022

No incidents reported.

May 10, 2022

PROS Alers: Preproduction Outage 10th May 2022

Resolved - Dear Customer,

Please be informed that the experienced outage against the preproduction endpoints has been resolved and the service is now operational.

Best Regards,
PROS Support Team
May 10, 08:21 UTC

Identified - Dear Customer,

Please be informed that we are experiencing an outage that is affecting the Preproduction environments.

Our cloud department is currently working on resolving the issue and we will update you as soon as the service is operational.

Best Regards,
PROS Support Team
May 10, 07:19 UTC

May 9, 2022

Smart CPQ - Fix Application Notice

Completed - The maintenance is over, see details below :
- Salesforce Managed package : successfully completed
May 9, 15:46 UTC

Smart CPQ - Fix Application Notice

Completed - The maintenance is over, see details below:- Salesforce Managed package : successfully completed
May 9, 09:18 UTC

In progress - The maintenance of the following modules starts now:- Salesforce Managed package
May 9, 08:13 UTC

Scheduled - Dear PROS Customer,

Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Salesforce Managed package

For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: No expected downtime.

Best regards.
PROS Support
May 6, 18:34 UTC

May 8, 2022

Smart CPQ – Fix Application Notice

Completed - The maintenance is over, see details below:
- Performance Quoting : successfully completed
- Catalog / Configurator / Cart / Designer : successfully completed
May 8, 07:44 UTC

In progress - The maintenance of the following modules starts now:
- Performance Quoting
- Catalog / Configurator / Cart / Designer
May 8, 07:17 UTC

Scheduled - Dear PROS Customer,

Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards.
PROS Support
May 3, 15:54 UTC

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.