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Current Status
Status History
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All Systems Operational

Uptime over the past 90 days. View historical uptime.
[B2B Platform] Smart Price Optimization Operational
90 days ago
99.73 % uptime
Today
AU1 Operational
90 days ago
99.73 % uptime
Today
EU1 Operational
90 days ago
99.73 % uptime
Today
US1 Operational
90 days ago
99.73 % uptime
Today
[B2B Platform] Smart Price Management Operational
90 days ago
100.0 % uptime
Today
AU1 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
EU2 Operational
90 days ago
100.0 % uptime
Today
EU3 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
US6 Operational
90 days ago
100.0 % uptime
Today
[B2B Platform] Smart Configure Price Quote Operational
90 days ago
99.99 % uptime
Today
AU1 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
99.98 % uptime
Today
US2 Operational
90 days ago
99.98 % uptime
Today
[Travel Platform] Real Time Dynamic Pricing Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
EU2 Operational
90 days ago
100.0 % uptime
Today
ME1 Operational
90 days ago
100.0 % uptime
Today
ME2 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
US2 Operational
90 days ago
100.0 % uptime
Today
US3 Operational
90 days ago
100.0 % uptime
Today
US6 Operational
90 days ago
100.0 % uptime
Today
[Travel Platform] Group Sales Optimizer Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
ME1 Operational
90 days ago
100.0 % uptime
Today
ME2 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
US3 Operational
90 days ago
100.0 % uptime
Today
US6 Operational
90 days ago
100.0 % uptime
Today
[Platform Services] App Portal Operational
90 days ago
100.0 % uptime
Today
AU1 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
[B2B Platform] Opportunity Detection Operational
90 days ago
100.0 % uptime
Today
AU2 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
[Travel Platform] Pricing Cache Operational
90 days ago
100.0 % uptime
Today
EU4 Operational
90 days ago
100.0 % uptime
Today
[Travel Platform] Revenue Management Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
ME1 Operational
90 days ago
100.0 % uptime
Today
ME2 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
US3 Operational
90 days ago
100.0 % uptime
Today
US6 Operational
90 days ago
100.0 % uptime
Today
[Platform Services] Compass Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
[Platform Services] Connect Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
[Platform Services] APAS Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
[Platform Services] SFTP Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
[B2B Platform] Real Time Price Delivery Operational
90 days ago
100.0 % uptime
Today
AU1 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
[Travel Platform] Dynamic Offers Operational
90 days ago
100.0 % uptime
Today
EU4 Operational
90 days ago
100.0 % uptime
Today
EU5 Operational
90 days ago
100.0 % uptime
Today
US5 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PROS Connect Planned Maintenance Mar 7, 2026 08:00-09:00 UTC

Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you of the following maintenance:

PROS Connect Maintenance

Duration: Saturday, March 7th from 8:00 UTC to 9:00 UTC.
Impact: During this maintenance window PROS Connect may be unavailable.
To report critical incidents during this period, please contact PROS via the alternative escalation channels.
Posted on Feb 27, 2026 - 16:07 UTC
Mar 4, 2026
RTPE Degraded Performance US1 POD
Resolved - We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.
Mar 4, 18:10 UTC
Update - Performance is restored in RTPE evaluation service in US1 POD. We will continue to monitor to confirm the issue has been resolved.
Mar 4, 17:38 UTC
Update - Performance is be restored in RTPE evaluation service in US1 POD. We will continue to monitor to confirm the issue has been resolved.
Mar 4, 17:38 UTC
Update - Mitigation actions have completed in RTPE evaluation service in US1 POD. We expect performance to be restored in approximately 30 minutes. We will continue to monitor to confirm the issue has been resolved.
Mar 4, 17:10 UTC
Update - Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are continuing work to resolve the issue.
Mar 4, 15:52 UTC
Update - Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are actively working to resolve the issue.
Mar 4, 14:52 UTC
Investigating - Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are actively working to resolve the issue.
Mar 4, 14:49 UTC
Mar 3, 2026
SPO degradated service for training Segmentation based optimizations.
Resolved - New trainings for Negotiated Segmentation–based optimizations and E-Commerce are operational as of 8 PM CST.
Mar 3, 17:01 UTC
Investigating - New trainings for Negotiated Segmentation–based optimizations are currently experiencing issues. We are aware of the problem and are actively working to resolve it as quickly as possible.

This does not affect results from the most recent successful training.
Mar 2, 22:07 UTC
Mar 2, 2026
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
Smart Price Optimization Application Upgrade v.5.35.0 in US1
Completed - The upgrade for Smart Price Optimization to 5.35.0 is now complete.
Feb 26, 03:24 UTC
In progress - The upgrade for Smart Price Optimization to 5.35.0 is in progress.
Feb 26, 02:50 UTC
Scheduled - Your Smart Price Optimization production environment will be upgraded to version 5.35.0.
No impact on the application is expected during this window.
Feb 23, 18:11 UTC
Feb 25, 2026
Smart Price Optimization Application Upgrade v.5.35.0 in AU1
Completed - The upgrade for Smart Price Optimization to 5.35.0 is now complete.
Feb 25, 19:28 UTC
In progress - The upgrade for Smart Price Optimization to 5.35.0 is in progress.
Feb 25, 18:48 UTC
Scheduled - Your Smart Price Optimization production environment will be upgraded to version 5.35.0.
No impact on the application is expected during this window.
Feb 23, 18:11 UTC
Smart Price Optimization Application Upgrade v.5.35.0 in EU1
Completed - The upgrade for Smart Price Optimization to 5.35.0 is now complete.
Feb 25, 19:10 UTC
In progress - The upgrade for Smart Price Optimization to 5.35.0 is in progress.
Feb 25, 18:47 UTC
Scheduled - Your Smart Price Optimization production environment will be upgraded to version 5.35.0.
No impact on the application is expected during this window.
Feb 23, 18:11 UTC
Partial outage for smartCPQ in our US1 and EU1 cloud regions
Resolved - Dear customers,

We confirm all services are now back to normal.
Please contact PROS Support if you encounter any further problem.

Sincerely,
PROS Support
Feb 25, 16:26 UTC
Update - Dear customers,

Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes.
We will continue to monitor the status of the issues and we will keep you informed of any developments.

Sincerely,
PROS Support
Feb 25, 16:13 UTC
Investigating - Dear customers,

We are currently experiencing partial service disruptions in our US1 and EU1 cloud regions. As a result, some users may encounter errors when attempting to synchronize their quotes back to Salesforce CRM.
Our teams are actively investigating the issue, and we will provide an update within the next hour.

Sincerely,
PROS Support
Feb 25, 15:31 UTC
Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026
Smart CPQ – Fix Application Notice
Completed - The maintenance is over, see details below :
- Performance Quoting successfully completed
- Catalog / Configurator / Cart / Designer : successfully completed
Feb 22, 09:06 UTC
In progress - The maintenance of the following modules starts now :
- Performance Quoting
- Catalog / Configurator / Cart / Designer
Feb 22, 08:10 UTC
Scheduled - Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/b2b-release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Feb 18, 16:32 UTC
Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

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