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Current Status
Status History
Report an Incident
All Systems Operational
Uptime over the past 90 days. View historical uptime.
[B2B Platform] Smart Price Optimization Operational
90 days ago
99.86 % uptime
Today
AU1 Operational
90 days ago
99.88 % uptime
Today
EU1 Operational
90 days ago
99.87 % uptime
Today
US1 Operational
90 days ago
99.82 % uptime
Today
[B2B Platform] Smart Price Management Operational
90 days ago
99.86 % uptime
Today
AU1 Operational
90 days ago
99.87 % uptime
Today
EU1 Operational
90 days ago
99.87 % uptime
Today
EU2 Operational
90 days ago
99.88 % uptime
Today
EU3 Operational
90 days ago
99.88 % uptime
Today
US1 Operational
90 days ago
99.77 % uptime
Today
US6 Operational
90 days ago
99.87 % uptime
Today
[B2B Platform] Smart Configure Price Quote Operational
90 days ago
99.85 % uptime
Today
AU1 Operational
90 days ago
99.88 % uptime
Today
EU1 Operational
90 days ago
99.87 % uptime
Today
US2 Operational
90 days ago
99.79 % uptime
Today
[Travel Platform] Real Time Dynamic Pricing Operational
90 days ago
99.87 % uptime
Today
EU1 Operational
90 days ago
99.87 % uptime
Today
EU2 Operational
90 days ago
99.88 % uptime
Today
ME1 Operational
90 days ago
99.88 % uptime
Today
ME2 Operational
90 days ago
99.88 % uptime
Today
US1 Operational
90 days ago
99.82 % uptime
Today
US2 Operational
90 days ago
99.88 % uptime
Today
US3 Operational
90 days ago
99.88 % uptime
Today
US6 Operational
90 days ago
99.88 % uptime
Today
[Travel Platform] Group Sales Optimizer Operational
90 days ago
99.87 % uptime
Today
EU1 Operational
90 days ago
99.87 % uptime
Today
ME1 Operational
90 days ago
99.88 % uptime
Today
ME2 Operational
90 days ago
99.88 % uptime
Today
US1 Operational
90 days ago
99.82 % uptime
Today
US3 Operational
90 days ago
99.88 % uptime
Today
US6 Operational
90 days ago
99.88 % uptime
Today
[Platform Services] App Portal Operational
90 days ago
99.86 % uptime
Today
AU1 Operational
90 days ago
99.88 % uptime
Today
EU1 Operational
90 days ago
99.87 % uptime
Today
US1 Operational
90 days ago
99.83 % uptime
Today
[B2B Platform] Opportunity Detection Operational
90 days ago
99.83 % uptime
Today
AU2 Operational
90 days ago
99.87 % uptime
Today
EU1 Operational
90 days ago
99.86 % uptime
Today
US1 Operational
90 days ago
99.77 % uptime
Today
[Travel Platform] Pricing Cache Operational
90 days ago
99.87 % uptime
Today
EU4 Operational
90 days ago
99.87 % uptime
Today
[Travel Platform] Revenue Management Operational
90 days ago
99.81 % uptime
Today
EU1 Operational
90 days ago
99.81 % uptime
Today
ME1 Operational
90 days ago
99.82 % uptime
Today
ME2 Operational
90 days ago
99.82 % uptime
Today
US1 Operational
90 days ago
99.76 % uptime
Today
US3 Operational
90 days ago
99.82 % uptime
Today
US6 Operational
90 days ago
99.82 % uptime
Today
[Platform Services] Compass Operational
90 days ago
99.76 % uptime
Today
Global Operational
90 days ago
99.76 % uptime
Today
[Platform Services] Connect Operational
90 days ago
99.77 % uptime
Today
Global Operational
90 days ago
99.77 % uptime
Today
[Platform Services] APAS Operational
90 days ago
99.83 % uptime
Today
EU1 Operational
90 days ago
99.91 % uptime
Today
US1 Operational
90 days ago
99.76 % uptime
Today
[Platform Services] SFTP Operational
90 days ago
99.87 % uptime
Today
Global Operational
90 days ago
99.87 % uptime
Today
[B2B Platform] Real Time Price Delivery Operational
90 days ago
99.88 % uptime
Today
AU1 Operational
90 days ago
99.88 % uptime
Today
EU1 Operational
90 days ago
99.97 % uptime
Today
US1 Operational
90 days ago
99.78 % uptime
Today
[Travel Platform] Dynamic Offers Operational
90 days ago
99.87 % uptime
Today
EU4 Operational
90 days ago
99.87 % uptime
Today
EU5 Operational
90 days ago
99.87 % uptime
Today
US5 Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Smart CPQ – Fix Application Notice Jul 28, 2024 07:00-10:00 UTC
Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Posted on Jul 24, 2024 - 08:21 UTC
Smart CPQ - Fix Application Notice Jul 29, 2024 07:00-09:00 UTC
Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Salesforce Managed package

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: No expected downtime.
Best regards.
PROS Support
Posted on Jul 24, 2024 - 07:09 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
Connect 5.1.7 Release
Completed - Connect upgrade has been completed.
Jul 24, 23:45 UTC
In progress - Connect is undergoing an upgrade during this window. The support portal will be unavailable for a short time.
Jul 24, 22:47 UTC
Scheduled - Connect will be undergoing an upgrade during this window. The support portal will be unavailable for a short time.
Jul 24, 20:54 UTC
RTPE Degraded Performance US1 PODPPS
Resolved - PROS monitoring detected degraded performance in US1 PODPPS. As a result, some customers may have experienced intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE between 8:15 AM CDT and 9:20 AM CDT. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.
Jul 24, 15:57 UTC
Investigating - PROS monitoring detected degraded performance in US1 PODPPS. As a result, some customers may have experienced intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE between 8:15 AM CDT and 9:20 AM CDT. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal. We will continue to monitor to confirm the issue has been resolved.
Jul 24, 14:46 UTC
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
Platform-wide outage affecting multiple services
Resolved - The incident surrounding the PROS Platform-wide outage has been resolved and all services are reporting restored. Please report any incidents on Connect (https://connect.pros.com) so they can receive our team's attention.
Jul 20, 00:38 UTC
Monitoring - We have restored all production and most non-production services. We are continuing to restore the remaining resources and to monitor performance.
Jul 19, 19:10 UTC
Update - PROS teams are continuing efforts to restore services. Most customer production services are restored at this point. PROS teams are working on few isolated service issues, as well as restoring customer Test and Sandbox environment.

We will post additional updates as systems are restored.
Jul 19, 15:30 UTC
Update - PROS teams are continuing efforts to restore services. Most services have been recovered, and we are actively working to recover the remaining services affected. We will post additional updates as systems are restored.
Jul 19, 14:50 UTC
Identified - PROS Services have been affected by the Crowdstrike update and we are actively working to recover services. Most services have been recovered, and we are actively working to recover the remaining services affected by this update.

We will post additional updates as systems are restored.
Jul 19, 13:11 UTC
Investigating - Platform-wide outage affecting multiple services
Jul 19, 06:33 UTC
Jul 19, 2024
Connect logins are currently disabled
Resolved - Connect logins have been resolved and users are free to use the site for incident reporting.
Jul 19, 18:15 UTC
Investigating - Logins to Connect (https://connect.pros.com) are currently disabled. PROS is working to mitigate the issue and restore customer support access.
Jul 19, 16:46 UTC
Smart Price Optimization Application Upgrade v.5.27.0 in US1
Completed - Smart Price Optimization production environment was upgraded to version 5.27.0.
Jul 19, 04:15 UTC
In progress - Smart Price Optimization production environment is being upgraded to version 5.27.0.
Jul 19, 03:46 UTC
Scheduled - Smart Price Optimization production environment was upgraded to version 5.27.0.
Jul 16, 18:21 UTC
Jul 18, 2024
Smart Price Optimization Application Upgrade v.5.27.0 in EU1
Completed - Smart Price Optimization production environment was upgraded to version 5.27.0.
Jul 18, 20:32 UTC
In progress - Smart Price Optimization production environment is being upgraded to version 5.27.0.
Jul 18, 20:05 UTC
Scheduled - Smart Price Optimization production environment has been upgraded to version 5.27.0.
Jul 16, 18:21 UTC
Smart Price Optimization Application Upgrade v.5.27.0 in AU1
Completed - Smart Price Optimization production environment is been successfully upgraded to version 5.27.0.
Jul 18, 16:22 UTC
In progress - Smart Price Optimization production environment is been upgraded to version 5.27.0.
Jul 18, 16:00 UTC
Scheduled - Smart Price Optimization production environment has been upgraded to version 5.27.0.
Jul 16, 18:21 UTC
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Smart CPQ – Fix Application Notice
Completed - The maintenance is over, see details below :
- Catalog / Configurator / Cart / Designer : successfully completed
Jul 14, 08:27 UTC
Update - The maintenance of the following modules starts now :
- Catalog / Configurator / Cart / Designer
Jul 14, 07:06 UTC
In progress - The maintenance of the following modules starts now :
- Performance Quoting
- Catalog / Configurator / Cart / Designer
Jul 14, 07:01 UTC
Scheduled - Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Jul 9, 14:27 UTC
Jul 13, 2024

No incidents reported.

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