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All Systems Operational
Guidance Operational
AU1 Operational
EU1 Operational
US1 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
EU3 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
ME1 Operational
ME2 Operational
US1 Operational
US2 Operational
US3 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Service-SFTP Operational
AU3 Operational
EU1 Operational
EU3 Operational
US1 Operational
US7 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Service-APAS Operational
EU1 Operational
US1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customers,

We are reaching out to inform you that PROS will make a change in the HTTP Response Status Codes. The returned HTTP Status Code “503 Service Unavailable” is used at the moment when the TPS (Transactions Per Second) are exceeding the expected peak load. To improve our process, from 01st of December 2021 we will start returning HTTP Status Code “429 Too Many Requests” in such cases. HTTP Status Code 503 will continue to exist and will be returned only when the service is not operational.

We will confirm as soon as the change is live in Production.

In the meantime, should you have any questions or require further clarification regarding this change, do not hesitate to contact us through PROS Connect.

Sincerely,
PROS Support
Posted on Nov 23, 15:24 UTC
Past Incidents
Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Update - We will be performing planned production upgrade.
There will be no system outage during this time.

North America, November 11th, within the time frame : 8pm to 7am CDT
Australia : November 11th, within the time frame: 5am to 3pm CDT
Europe: November 11th, within the time frame: 12pm to 12am CDT
Nov 23, 15:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 23, 14:41 UTC
Scheduled - We will be performing planned production upgrade.
There will be no system outage during this time.

North America, November 11th, within the time frame : 8pm to 7am CDT
Australia : November 11th, within the time frame: 5am to 3pm CDT
Europe: November 11th, within the time frame: 12pm to 12am CDT
Nov 10, 22:16 UTC
Update - We will be performing planned production upgrade.
There will be no system outage during this time.

North America, November 18th, within the time frame : 8pm to 7am CDT
Australia : November 18th, within the time frame: 5am to 3pm CDT
Europe: November 18th, within the time frame: 12pm to 12am CDT
Nov 23, 15:17 UTC
Completed - The scheduled maintenance has been completed.
Nov 23, 14:40 UTC
In progress - We will be performing planned production upgrade.
There will be no system outage during this time.

North America, November 18th, within the time frame : 8pm to 7am CDT
Australia : November 18th, within the time frame: 5am to 3pm CDT
Europe: November 18th, within the time frame: 12pm to 12am CDT
Nov 18, 20:17 UTC
Scheduled - We will be performing planned production upgrade.
There will be no system outage during this time.

North America, November 18th, within the time frame : 8pm to 7am CDT
Australia : November 18th, within the time frame: 5am to 3pm CDT
Europe: November 18th, within the time frame: 12pm to 12am CDT
Nov 17, 16:24 UTC
Nov 22, 2021

No incidents reported.

Nov 21, 2021
Completed - The upgrade of your Smart CPQ environments has been successfully completed.
Nov 21, 08:38 UTC
In progress - The upgrade of your Smart CPQ environments starts now.
Nov 21, 08:01 UTC
Scheduled - Dear PROS Customer,

Your Smart CPQ environment will be upgraded to the latest fix. For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards,
PROS Support
Nov 17, 11:05 UTC
Nov 20, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 12:00 PM CDT
End time: Sat, Nov 20, 2021 04:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Completed


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 20, 21:05 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 12:00 PM CDT
End time: Sat, Nov 20, 2021 04:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: In Progress


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 20, 18:11 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 12:00 PM CDT
End time: Sat, Nov 20, 2021 04:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 4, 18:27 UTC
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 09:00 AM CDT
End time: Sat, Nov 20, 2021 13:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Completed

Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 20, 18:12 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 09:00 AM CDT
End time: Sat, Nov 20, 2021 13:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: In Progress


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 20, 14:58 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 20, 2021 09:00 AM CDT
End time: Sat, Nov 20, 2021 13:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: In Progress


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 4, 18:13 UTC
Nov 19, 2021

No incidents reported.

Nov 18, 2021
Nov 17, 2021

No incidents reported.

Nov 16, 2021
Resolved - Dear Customer,

This is to notify you that this was due to an issue with a non-impacting infrastructure change that interfered with the application connecting to fare service.

PROS resolved the issue shortly after it occurred and now all services are operating as expected and we can price all itineraries.

PROS will provide a detailed analysis of the issue in the incident resolution summary report.
Nov 16, 00:39 UTC
Identified - Dear Customer,

This is to notify you that this was due to an issue with a non-impacting infrastructure change that interfered with the application connecting to fare service.

PROS resolved the issue shortly after it occured and now all services are operating as expected and we can price all itineraries.
Nov 16, 00:36 UTC
Investigating - Dear Customer,

This is to notify you that PROS monitoring tools detected that the GSO application is unable to connect to Fare service and all are failing to price all itineraries.

We are investigating this and will provide further updates as soon as possible.
Nov 16, 00:26 UTC
Nov 15, 2021
Resolved - Dear Customer,

We would like to inform you that the latest ATPCO data is already processed and no service discrepancies should be observed.

Best Regards
Nov 15, 12:35 UTC
Investigating - Dear Customer,

We would like to inform you that the ATPCO data is currently delayed and it is possible to lead to service discrepancies. Our services are fully operating and the responsible teams are aware of the case. Investigation and monitoring are ongoing.

Best Regards
Nov 15, 12:05 UTC