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All Systems Operational
Guidance Operational
AU1 Operational
AU2 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US4 Operational
US6 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
EU3 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
US1 Operational
US2 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Service-SFTP Operational
AU3 Operational
EU1 Operational
EU3 Operational
US1 Operational
US7 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
RTPE service minor version upgrade, no downtime, or other impacts to services.
Posted on Sep 16, 20:14 UTC
Past Incidents
Sep 18, 2020

No incidents reported today.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Completed - PROS will be performing emergency maintenance on PROD MQ server for performance improvements . MQ won't be accessible during the mentioned period.
Sep 15, 21:44 UTC
In progress - PROS will be performing emergency maintenance on PROD MQ server for performance improvements . MQ won't be accessible during the mentioned period.
Sep 15, 21:07 UTC
Scheduled - PROS will be performing emergency maintenance on PROD MQ server for performance improvements . MQ won't be accessible during the mentioned period.
Sep 10, 18:59 UTC
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020
Completed - The scheduled maintenance has been completed.
Sep 12, 22:27 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 12, 14:04 UTC
Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 7, 14:52 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 7, 14:42 UTC
Completed - Connect maintenance is complete. All functionality is working as expected.
Sep 12, 22:19 UTC
Update - Connect maintenance will be extended to 00:00 UTC Sunday, September 13 . Case management and My PROS Status may be intermittently unavailable during this time. Visit Connect for information on how to contact Customer Support.
Sep 12, 22:04 UTC
Update - Maintenance is in progress on PROS Connect. Case management and My PROS Status will be unavailable during this time. Visit Connect for information on how to contact Customer Support.
Sep 12, 20:18 UTC
In progress - Maintenance has begun on PROS Connect. Case management and My PROS Status will be unavailable during this time. Visit Connect for information on how to contact Customer Support.
Sep 12, 15:59 UTC
Scheduled - Case management and My PROS Status will be unavailable during planned maintenance. Visit Connect for information on how to contact Customer Support during this time.
Sep 9, 21:52 UTC
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 12, 21:53 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 7, 14:41 UTC
Completed - Testing. Please Ignore.
Sep 12, 21:49 UTC
Update - Testing. Please Ignore. Updated.
Sep 12, 21:48 UTC
In progress - Testing. Please Ignore.
Sep 12, 21:47 UTC
Scheduled - Testing. Please Ignore
Sep 12, 21:46 UTC
Sep 11, 2020

No incidents reported.

Sep 10, 2020
Completed - PROS will be performing emergency maintenance which will impact your GSO PROD environment.

This activity will require a restart of the GSO components, therefore during the 2 hours mentioned you will observe 10 minutes of intermittency while the GSO components are restarted.
Sep 10, 20:03 UTC
In progress - PROS will be performing emergency maintenance which will impact your GSO PROD environment.

This activity will require a restart of the GSO components, therefore during the 2 hours mentioned you will observe 10 minutes of intermittency while the GSO components are restarted.
Sep 10, 19:01 UTC
Update - PROS will be performing emergency maintenance which will impact your GSO PROD environment.

This activity will require a restart of the GSO components, therefore during the 2 hours mentioned you will observe 10 minutes of intermittency while the GSO components are restarted.
Sep 9, 19:12 UTC
Scheduled - PROS will be performing emergency maintenance which will impact your GSO PROD environment.

This activity will require a restart of the GSO components, therefore during the 2 hours mentioned you will observe 10 minutes of intermittency while the GSO components are restarted.
Sep 9, 19:05 UTC
Sep 9, 2020
Completed - The scheduled maintenance is now complete. All services are operating as expected.
Sep 9, 22:11 UTC
In progress - PROS will be performing emergency maintenance which will impact your GSO TEST environment.

This activity will require a restart of the GSO components, therefore during the 2 hours mentioned you will observe 10 minutes of intermittency while the GSO components are restarted.
Sep 9, 19:11 UTC
Scheduled - PROS will be performing emergency maintenance which will impact your GSO TEST environment.

This activity will require a restart of the GSO components, therefore during the 2 hours mentioned you will observe 10 minutes of intermittency while the GSO components are restarted.
Sep 9, 18:08 UTC
Sep 8, 2020

No incidents reported.

Sep 7, 2020
Completed - Connect incident management will be unavailable during scheduled maintenance on Tuesday, September 8 between 05:00 UTC and 11:00 UTC. Please see details on Connect if you need to submit an incident during this time.
Sep 7, 18:48 UTC
Scheduled - Connect incident management will be unavailable during scheduled maintenance on Tuesday, September 8 between 05:00 UTC and 11:00 UTC. Please see details on Connect if you need to submit an incident during this time.
Sep 4, 20:43 UTC
Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

Sep 4, 2020
Resolved - Support tickets and My PROS Status are again working as expected on Connect. We will be monitoring the behavior for the next several hours.
Sep 4, 10:58 UTC
Investigating - Support tickets and My PROS Status are unavailable on Connect. We are actively working to resolve the issue. To report a critical case, visit Connect for Customer Support contact information.
Sep 4, 10:29 UTC