i We use Google Analytics to understand how customers use certain PROS software and services. For more information about how and why we use Google Analytics and how you can opt out, please visit here. By continuing to view this page or closing this banner, you accept these terms.
Current Status
Status History
Report an Incident
Log in to your dashboard →
All Systems Operational
Guidance Operational
AU1 Operational
AU2 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US4 Operational
US6 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
EU3 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
US1 Operational
US2 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Service-SFTP Operational
AU3 Operational
EU1 Operational
EU3 Operational
US1 Operational
US7 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Smart CPQ – Fix Application Notice Jun 20, 07:00-10:00 UTC
Dear Customer,

Your development and test Smart CPQ environment will be upgraded to the latest fix. For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards,
PROS Support
Posted on Jun 17, 12:31 UTC
Past Incidents
Jun 20, 2021

No incidents reported today.

Jun 19, 2021
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | June 19, 2021
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jun 19, 20:49 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jun 19, 17:08 UTC
Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jun 19, 15:49 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jun 14, 14:16 UTC
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Jun 19, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jun 19, 2021 12:00 PM CDT
End time: Sat, Jun 19, 2021 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 19, 20:47 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jun 19, 2021 12:00 PM CDT
End time: Sat, Jun 19, 2021 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 19, 17:00 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jun 19, 2021 12:00 PM CDT
End time: Sat, Jun 19, 2021 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 2, 10:58 UTC
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Jun 19, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jun 19, 2021 9:00 AM CDT
End time: Sat, Jun 19, 2021 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Completed


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 19, 17:20 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jun 19, 2021 9:00 AM CDT
End time: Sat, Jun 19, 2021 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 19, 14:00 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jun 19, 2021 9:00 AM CDT
End time: Sat, Jun 19, 2021 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 2, 10:58 UTC
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | June 19, 2021
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jun 19, 16:21 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jun 19, 14:01 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jun 14, 14:16 UTC
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Jun 18, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jun 18, 2021 5:00 PM CDT
End time: Fri, Jun 18, 2021 7:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 19, 00:30 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jun 18, 2021 5:00 PM CDT
End time: Fri, Jun 18, 2021 7:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 18, 22:00 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jun 18, 2021 5:00 PM CDT
End time: Fri, Jun 18, 2021 7:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 2, 10:35 UTC
Jun 18, 2021
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Jun 18, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jun 18, 2021 2:00 PM CDT
End time: Fri, Jun 18, 2021 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 18, 22:04 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jun 18, 2021 2:00 PM CDT
End time: Fri, Jun 18, 2021 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 18, 19:01 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jun 18, 2021 2:00 PM CDT
End time: Fri, Jun 18, 2021 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jun 2, 10:35 UTC
Infrastructure Security Patching - Chicago Data Center
Completed - Dear PROS Customer,
This maintenance is complete.
Jun 18, 00:32 UTC
In progress - Dear PROS Customer,
This maintenance is now starting.
Jun 17, 23:00 UTC
Scheduled - Dear PROS Customer,
In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about network maintenance in the PROS Chicago Data Center. During the maintenance window, there will be up to 2 x 10 minutes interruptions in traffic. You will be informed upon the start and completion of the overall maintenance activity.
Jun 11, 18:54 UTC
Jun 17, 2021
US1 Production - RTPE service minor version upgrade
Completed - RTPE services minor version upgrade, no downtime, or other impacts to services.
Jun 17, 02:34 UTC
In progress - RTPE services minor version upgrade, no downtime, or other impacts to services.
Jun 17, 02:16 UTC
Scheduled - RTPE services minor version upgrade, no downtime, or other impacts to services.
Jun 9, 18:24 UTC
Jun 16, 2021

No incidents reported.

Jun 15, 2021
EU1 Production - RTPE service minor version upgrade
Completed - RTPE service minor version upgrade; no downtime or other impacts to services.
Jun 15, 00:35 UTC
In progress - RTPE service minor version upgrade; no downtime or other impacts to services.
Jun 15, 00:13 UTC
Scheduled - RTPE service minor version upgrade; no downtime or other impacts to services.
Jun 9, 18:23 UTC
Jun 14, 2021
RTDP PROD RM Uploader Maintenance activity on June 14th, 2021
Completed - Dear customer, We would like to inform you, that we have completed the maintenance activity on RM Uploader in your PROD environment.
Jun 14, 19:01 UTC
In progress - Dear customer, We would like to inform you, that on 14th June, PROS will perform a maintenance activity on RM Uploader in your PROD environment.
This activity is strictly for RM uploader, Availability and sell requests will not be impacted and it will not interfere with cache upload.
Jun 14, 18:01 UTC
Scheduled - Dear customer, We would like to inform you, that on 14th June, PROS will perform a maintenance activity on RM Uploader in your PROD environment.
This activity is strictly for RM uploader, Availability and sell requests will not be impacted and it will not interfere with cache upload.
Jun 9, 06:08 UTC
Software Updates for Production Environment
Completed - Application Upgrade Version 3.91. During this time the application will be unavailable.
Jun 14, 18:50 UTC
In progress - Application Upgrade Version 3.91. During this time the application will be unavailable.
Jun 14, 17:01 UTC
Update - Application Upgrade Version 3.91. During this time the application will be unavailable.
Jun 14, 16:29 UTC
Scheduled - Application Upgrade Version 3.91. During this time the application will be unavailable.
Jun 9, 19:53 UTC
Jun 13, 2021

No incidents reported.

Jun 12, 2021
Software Updates for Production Environment
Completed - Application Upgrade Version 3.91. During this time the application will be unavailable.
Jun 12, 20:00 UTC
In progress - Application Upgrade Version 3.91. During this time the application will be unavailable.
Jun 12, 15:05 UTC
Update - Application Upgrade Version 3.91. During this time the application will be unavailable.
Jun 11, 18:29 UTC
Scheduled - Application Upgrade Version 3.91. During this time the application will be unavailable.
Jun 9, 18:13 UTC
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Upgrade to Connect 4.6.4
Completed - The PROS team will be performing planned maintenance to upgrade the version of the Connect portal.
Jun 9, 23:50 UTC
In progress - The PROS team will be performing planned maintenance to upgrade the version of the Connect portal.
Jun 9, 23:04 UTC
Scheduled - The PROS team will be performing planned maintenance to upgrade the version of the Connect portal.
Jun 9, 20:02 UTC
PROS Alert: Emergency DB Maintenance on EU4, EU5, and US5
Completed - Dear Customer,

Please be informed that an emergency DB maintenance is successfully completed on the following Production regions: EU4, EU5, and US5.

No products impact was observed.

Please notify us if anything is not working as expected.

Pros Support
Jun 9, 12:01 UTC
In progress - Dear Customer,

Please be informed that an emergency DB maintenance has started on the following Production regions: EU4, EU5, and US5.

No impact to the application is expected during this window.

You will be notified upon maintenance completion accordingly.

Kind Regards,
Pros Support
Jun 9, 09:14 UTC
Scheduled - Dear Customer,

Please be informed that an emergency DB maintenance will be made on the following Production regions: EU4, EU5, and US5.

No impact to the application is expected during this window.

Kind Regards,
Pros Support
Jun 8, 17:10 UTC
RTDP PROD RM Uploader Maintenance activity on June 14th, 2021
Completed - Dear customer, We would like to inform you, that on 14th June, PROS will perform a maintenance activity on RM Uploader in your PROD environment.
This activity is strictly for RM uploader, Availability and sell requests will not be impacted and it will not interfere with cache upload.
Jun 9, 06:07 UTC
Scheduled - Dear customer, We would like to inform you, that on 14th June, PROS will perform a maintenance activity on RM Uploader in your TEST environment.
This activity is strictly for RM uploader, Availability and sell requests will not be impacted and it will not interfere with cache upload.
Jun 8, 14:09 UTC
Jun 8, 2021
PROS Alert: Planned Maintenance on Prod AVL Servers 08JUN21
Completed - Dear Customers,

The planned AVL maintenance on the Production DC's in AMS(EU4), FRA(UE5) and DAL(US5) has been completed successfully. No customer impact has been observed throughout the activity. We have performed routine tests to ensure that the application is working as expected.

Sincerely,
PROS Support
Jun 8, 16:36 UTC
In progress - Dear Customers,

The planned maintenance has been started and will be conducted in the production DB centers in AMS, FRA and DAL between 9:00 a.m to 6:00 p.m EEST. During the maintenance window, no customer impact is expected, however, brief disruption of the availability services is possible, depending on the application.
Upon maintenance finalization, the status will be updated accordingly.

Sincerely,
PROS Support
Jun 8, 05:34 UTC
Scheduled - Dear Customers,

In order to ensure the high performance, our Systems Engineers will be performing deployment of the newest version of our Availability database on 08 June 21. The planned maintenance will be conducted in the production DB centers in AMS, FRA and DAL between 9:00 a.m to 6:00 p.m EEST. During the maintenance window, no customer impact is expected, however, brief disruption of the availability services is possible, depending on the application.
Upon maintenance finalization, the status will be updated accordingly.

Sincerely,
PROS Support
Jun 4, 17:28 UTC
Jun 7, 2021

No incidents reported.

Jun 6, 2021
Smart CPQ – Fix Application Notice
Completed - The upgrade of your Smart CPQ environments has been successfully completed.
Jun 6, 07:57 UTC
In progress - The upgrade of your Smart CPQ environments starts now.
Jun 6, 07:01 UTC
Scheduled - Dear Customer,

Your development and test Smart CPQ environment will be upgraded to the latest fix. For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards,
PROS Support
Jun 4, 17:21 UTC
← Incident History Powered by Statuspage