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Current Status
Incidents
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All Systems Operational
Guidance Operational
AU1 Operational
AU2 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US4 Operational
US6 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
EU3 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
US1 Operational
US2 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Service-SFTP Operational
AU3 Operational
EU1 Operational
EU3 Operational
US1 Operational
US7 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Eu1 Prod: Update Cassandra Init Script Aug 6, 18:00-19:00 UTC
VM configuration change, no downtime or impact to services.
Posted on Jul 31, 13:23 UTC
Au1 Prod: Update Cassandra Init Script Aug 6, 20:00-21:00 UTC
VM configuration change, no downtime or impact to services.
Posted on Jul 31, 13:23 UTC
Us1 Prod: Update Cassandra Init Script Aug 7, 02:00-04:00 UTC
VM configuration change, no downtime or impact to services.
Posted on Jul 31, 13:23 UTC
Past Incidents
Aug 3, 2020

No incidents reported today.

Aug 2, 2020

No incidents reported.

Aug 1, 2020
USC-03 PROD Database Maintenance
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Aug 1, 15:26 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Aug 1, 14:00 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 28, 08:15 UTC
USC-02 PROD Database Maintenance
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Aug 1, 15:26 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Aug 1, 14:00 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 27, 15:21 UTC
USC-01 PROD Database Maintenance
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Aug 1, 14:18 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Aug 1, 12:00 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 28, 08:15 UTC
EUW-01 PROD Database Maintenance
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Aug 1, 14:18 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Aug 1, 12:00 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 28, 08:14 UTC
Jul 31, 2020
Degraded Performance in some services
Resolved - We have made some changes on 07/22/2020 and the performance has now been restored
Jul 31, 15:27 UTC
Update - We observed some performance degradation in some of the services for the following products.



RTPE
Guidance

We are actively investigating this issue with Microsoft and will provide an update as soon as we can.
Jul 1, 21:40 UTC
Investigating - We observed some performance degradation in some of the services for the following products.

RTPE
Guidance

We are actively investigating this issue with Microsoft and will provide an update as soon as we can.
Jul 1, 20:56 UTC
Identified - We observed some performance degradation in some of the services for the following products.

RTPE
Guidance

We are actively looking into this issue and will provide an update as soon as we can
Jul 1, 20:54 UTC
Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
US1 Prod - RTPE service minor version upgrade
Completed - RTPE service minor version upgrade, no downtime, or other impacts to services.
Jul 24, 01:31 UTC
In progress - RTPE service minor version upgrade, no downtime, or other impacts to services.
Jul 24, 01:04 UTC
Update - RTPE service minor version upgrade, no downtime, or other impacts to services.
Jul 23, 18:36 UTC
Scheduled - RTPE service minor version upgrade, no downtime, or other impacts to services.
Jul 17, 16:19 UTC
Jul 23, 2020
EU1 Prod - RTPE service minor version upgrade
Completed - RTPE service minor version upgrade, no downtime, or other impacts to services.
Jul 23, 21:54 UTC
In progress - RTPE service minor version upgrade, no downtime, or other impacts to services.
Jul 23, 21:05 UTC
Scheduled - RTPE service minor version upgrade, no downtime, or other impacts to services.
Jul 17, 16:20 UTC
Jul 22, 2020

No incidents reported.

Jul 21, 2020

No incidents reported.

Jul 20, 2020

No incidents reported.

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