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All Systems Operational
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Operational
Degraded Performance
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Maintenance
Scheduled Maintenance
KE RTPA PROD - Maintenance Activity - Helm Version upgrade for supporting latest Kubernetes version, October 28, 2020 Oct 28, 14:00-16:00 UTC
PROS has scheduled maintenance activity on October 28, 2020, for RTPA.

During this maintenance window, you may see an increase in response times for RTPA.

PROS will send a notification once we start the activity and when the activity has been completed.

In case you have additional questions/concerns in regard to this, please open an Incident and we will certainly address as soon as possible.
Posted on Oct 20, 18:04 UTC
KE RTPA PROD - Maintenance Activity - Helm Version upgrade for supporting latest Kubernetes version, October 29, 2020 Oct 29, 14:00-16:00 UTC
PROS has scheduled maintenance activity on October 28, 2020, for RTPA.

During this maintenance window, you may see an increase in response times for RTPA.

PROS will send a notification once we start the activity and when the activity has been completed.

In case you have additional questions/concerns in regard to this, please open an Incident and we will certainly address as soon as possible.
Posted on Oct 20, 18:04 UTC
Past Incidents
Oct 21, 2020
Reroute Vayant WebAdmin PRODUCTION endpoints through WAFs
Completed - Dear Customers,

We would like to inform you that on 21 OCT at 11:30 CEST time, our Systems Engineers will perform the rerouting of the PRODUCTION ADMIN endpoints. As a probable impact, the session of the admin could time out and you should log in again.

Best Regards!
Oct 21, 10:06 UTC
In progress - Dear Customers,

We would like to inform you that on 21 OCT at 11:30 CEST time, our Systems Engineers will perform the rerouting of the PRODUCTION ADMIN endpoints. As a probable impact, the session of the admin could time out and you should log in again.

Best Regards!
Oct 21, 09:33 UTC
Update - Dear Customers,

We would like to inform you that on 21 OCT at 11:30 CEST time, our Systems Engineers will perform the rerouting of the PRODUCTION ADMIN endpoints. As a probable impact, the session of the admin could time out and you should log in again.

Best Regards!
Oct 21, 08:43 UTC
Scheduled - Dear Customers,

We would like to inform you that on 20 OCT at 11:30 CEST time, our Systems Engineers will perform the rerouting of the PRODUCTION ADMIN endpoints. As a probable impact, the session of the admin could time out and you should log in again.

Best Regards!
Oct 18, 07:26 UTC
Oct 20, 2020
Reroute Vayant WebAdmin DEMO and PRE-PRODUCTION endpoints through WAFs
Completed - Dear Customers,

We would like to inform you that on 20 OCT at 11:30 CEST time, our Systems Engineers will perform the rerouting of the DEMO and PRE-PRODUCTION ADMIN endpoints. As a probable impact, the session of the admin could time out and you should log in again.

Best Regards!
Oct 20, 10:02 UTC
In progress - Dear Customers,

We would like to inform you that on 20 OCT at 11:30 CEST time, our Systems Engineers will perform the rerouting of the DEMO and PRE-PRODUCTION ADMIN endpoints. As a probable impact, the session of the admin could time out and you should log in again.

Best Regards!
Oct 20, 09:31 UTC
Scheduled - Dear Customers,

We would like to inform you that on 20 OCT at 11:30 CEST time, our Systems Engineers will perform the rerouting of the DEMO and PRE-PRODUCTION ADMIN endpoints. As a probable impact, the session of the admin could time out and you should log in again.

Best Regards!
Oct 18, 07:19 UTC
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | 17/10/2020
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Oct 17, 20:29 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Oct 17, 17:00 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Oct 8, 09:09 UTC
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | 17/10/2020
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Oct 17, 16:52 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Oct 17, 14:03 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Oct 8, 09:09 UTC
Oct 16, 2020
Emergency Database Maintenance 16OCT20
Completed - Dear PROS Customer,

We would like to inform you that our systems engineers will be performing emergency maintenance in the PRODUCTION environment. The planned maintenance window is approximately 2 hours. During that time, we are expecting an overall 10 seconds in which the services might not be available. Upon maintenance finalization, the status will be updated accordingly.

Best regards!
Oct 16, 08:06 UTC
In progress - Dear PROS Customer,

We would like to inform you that our systems engineers will be performing emergency maintenance in the PRODUCTION environment. The planned maintenance window is approximately 2 hours. During that time, we are expecting an overall 10 seconds in which the services might not be available. Upon maintenance finalization, the status will be updated accordingly.

Best regards!
Oct 16, 06:01 UTC
Scheduled - Dear PROS Customer,

We would like to inform you that our systems engineers will be performing emergency maintenance in the PRODUCTION environment. The planned maintenance window is approximately 2 hours. During that time, we are expecting an overall 10 seconds in which the services might not be available. Upon maintenance finalization, the status will be updated accordingly.

Best regards!
Oct 15, 16:39 UTC
US1 Prod - RTPE service minor version upgrade
Completed - Services minor version upgrade, no downtime, or other impacts to services
Oct 16, 02:39 UTC
In progress - Services minor version upgrade, no downtime, or other impacts to services
Oct 16, 02:06 UTC
Scheduled - Services minor version upgrade, no downtime, or other impacts to services
Oct 14, 16:20 UTC
EU1 Prod - RTPE service minor version upgrade
Completed - Services minor version upgrade, no downtime, or other impacts to services.
Oct 16, 02:38 UTC
In progress - Services minor version upgrade, no downtime, or other impacts to services.
Oct 16, 02:05 UTC
Scheduled - Services minor version upgrade, no downtime, or other impacts to services.
Oct 14, 16:20 UTC
Oct 15, 2020
Planned Database Maintenance 15OCT20
Completed - Dear PROS Customer,

We would like to inform you that the planned maintenance on PRE-PRODUCTION and DEMO environments has been completed and as expected no customer impact has been observed.

Best regards!
Oct 15, 12:20 UTC
In progress - Dear Colleagues,

We would like to inform you that the planned maintenance on PRE-PRODUCTION and DEMO environments has started.

Best regards!
Oct 15, 09:00 UTC
Scheduled - Dear Colleagues,

We would like to inform you that our Systems Engineers will be performing maintenance on PRE-PRODUCTION and DEMO environments. The planned maintenance window is approximately 3 hours. During that time, no customer impact is expected, however, brief disruption of the services is possible. Upon maintenance finalization, the status will be updated accordingly.

Thank you!
Oct 14, 17:39 UTC
Oct 14, 2020

No incidents reported.

Oct 13, 2020
Emergency Maintenance on fra05
Completed - Dear Colleagues,

We would like to inform you that the planned maintenance has been started
Oct 13, 04:33 UTC
In progress - Dear Colleagues,

We would like to inform you that the planned maintenance has been started
Oct 12, 14:10 UTC
Scheduled - The maintenance window is 13.5 hours and no downtime is expected for clients or services, however, client's transactions may be delayed during the entire maintenance period and some clients may notice a brief period of degradation or a loss to packets-in-flight.
Oct 12, 08:48 UTC
Oct 12, 2020
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

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