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Current Status
Status History
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All Systems Operational

Uptime over the past 90 days. View historical uptime.
[B2B Platform] Smart Price Optimization Operational
90 days ago
99.99 % uptime
Today
AU1 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
99.99 % uptime
Today
[B2B Platform] Smart Price Management Operational
90 days ago
100.0 % uptime
Today
AU1 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
EU2 Operational
90 days ago
100.0 % uptime
Today
EU3 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
US6 Operational
90 days ago
100.0 % uptime
Today
[B2B Platform] Smart Configure Price Quote Operational
90 days ago
99.99 % uptime
Today
AU1 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
99.98 % uptime
Today
US2 Operational
90 days ago
100.0 % uptime
Today
[Travel Platform] Real Time Dynamic Pricing Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
EU2 Operational
90 days ago
100.0 % uptime
Today
ME1 Operational
90 days ago
100.0 % uptime
Today
ME2 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
US2 Operational
90 days ago
100.0 % uptime
Today
US3 Operational
90 days ago
100.0 % uptime
Today
US6 Operational
90 days ago
100.0 % uptime
Today
[Travel Platform] Group Sales Optimizer Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
ME1 Operational
90 days ago
100.0 % uptime
Today
ME2 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
US3 Operational
90 days ago
100.0 % uptime
Today
US6 Operational
90 days ago
100.0 % uptime
Today
[Platform Services] App Portal Operational
90 days ago
100.0 % uptime
Today
AU1 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
[B2B Platform] Opportunity Detection Operational
90 days ago
100.0 % uptime
Today
AU2 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
[Travel Platform] Pricing Cache Operational
90 days ago
100.0 % uptime
Today
EU4 Operational
90 days ago
100.0 % uptime
Today
[Travel Platform] Revenue Management Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
ME1 Operational
90 days ago
100.0 % uptime
Today
ME2 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
US3 Operational
90 days ago
100.0 % uptime
Today
US6 Operational
90 days ago
100.0 % uptime
Today
[Platform Services] Compass Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
[Platform Services] Connect Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
[Platform Services] APAS Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
[Platform Services] SFTP Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
[B2B Platform] Real Time Price Delivery Operational
90 days ago
100.0 % uptime
Today
AU1 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
[Travel Platform] Dynamic Offers Operational
90 days ago
100.0 % uptime
Today
EU4 Operational
90 days ago
100.0 % uptime
Today
EU5 Operational
90 days ago
100.0 % uptime
Today
US5 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 20, 2025
Smart CPQ – Fix Application Notice
Completed - The maintenance is over, see details below :
- Performance Quoting successfully completed
- Catalog / Configurator / Cart / Designer : successfully completed
Apr 20, 08:45 UTC
In progress - The maintenance of the following modules starts now :
- Performance Quoting
- Catalog / Configurator / Cart / Designer
Apr 20, 07:01 UTC
Scheduled - Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Apr 15, 14:25 UTC
Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Degraded performances for smartCPQ in our EU1 cloud region
Resolved - Dear customers,

We confirm all services are now back to normal.
Please contact PROS Support if you encounter any further problem.

Sincerely,
PROS Support
Apr 15, 10:00 UTC
Update - Dear customers,

Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes.
We will continue to monitor the status of the issues and we will keep you informed of any developments.

Sincerely,
PROS Support
Apr 15, 09:38 UTC
Update - Dear customers,

We identified the root cause and are working on setting up a remediation.
We will provide an update within the next hour.

Sincerely,
PROS Support
Apr 15, 09:17 UTC
Investigating - Dear customers,

Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.

Sincerely,
PROS Support
Apr 15, 08:33 UTC
Smart Price Optimization Application Upgrade v.5.31.0 in US1
Completed - Smart Price Optimization production environment was upgraded to version 5.31.0.
Apr 15, 02:19 UTC
In progress - Smart Price Optimization production environment is being upgraded to version 5.31.0.
Apr 15, 01:05 UTC
Apr 14, 2025
Smart Price Optimization Application Upgrade v.5.31.0 in EU1
Completed - Smart Price Optimization production environment was upgraded to version 5.31.0.
Apr 14, 18:18 UTC
In progress - Smart Price Optimization production environment is being upgraded to version 5.31.0.
Apr 14, 16:59 UTC
Smart Price Optimization Application Upgrade v.5.31.0 in AU1
Completed - Smart Price Optimization production environment has been upgraded to version 5.31.0.
Apr 14, 15:12 UTC
In progress - Smart Price Optimization production environment is been upgraded to version 5.31.0.
Apr 14, 15:00 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025
Smart CPQ – Fix Application Notice
Completed - The maintenance is over, see details below :
- Performance Quoting successfully completed
- Catalog / Configurator / Cart / Designer : successfully completed
Apr 6, 08:13 UTC
In progress - The maintenance of the following modules starts now :
- Performance Quoting
- Catalog / Configurator / Cart / Designer
Apr 6, 06:59 UTC
Scheduled - Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Apr 1, 13:20 UTC
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