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Current Status
Incidents
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All Systems Operational
Guidance Operational
AU1 Operational
AU2 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US4 Operational
US6 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
EU3 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
US1 Operational
US2 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Service-SFTP Operational
AU3 Operational
EU1 Operational
EU3 Operational
US1 Operational
US7 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance for Connect Mar 4, 21:30-22:30 UTC
Connect will be unavailable for about 1 hour during planned maintenance on Thursday, March 4, from 21:30 UTC to 22:30 UTC. Support phone numbers will be listed on Connect to report critical incidents.
Posted on Mar 1, 16:54 UTC
Past Incidents
Mar 3, 2021

No incidents reported today.

Mar 2, 2021

No incidents reported.

Mar 1, 2021
GSO TEST - Maintenance Activity on March 1st, 2021
Completed - PROS has scheduled a Network maintenance activity on March 1st.
There is no expected downtime of the application during the activity.
In case you have additional questions/concerns in regards to this, please open an Incident and we will certainly address as soon as possible.
Mar 1, 11:27 UTC
In progress - PROS has scheduled a Network maintenance activity on March 1st.
There is no expected downtime of the application during the activity.
In case you have additional questions/concerns in regards to this, please open an Incident and we will certainly address as soon as possible.
Mar 1, 10:01 UTC
Update - PROS has scheduled a Network maintenance activity on March 1st.
There is no expected downtime of the application during the activity.
In case you have additional questions/concerns in regards to this, please open an Incident and we will certainly address as soon as possible.
Feb 25, 17:16 UTC
Update - PROS has scheduled a Network maintenance activity on March 1st.
There is no expected downtime of the application during the activity.
In case you have additional questions/concerns in regards to this, please open an Incident and we will certainly address as soon as possible.
Feb 25, 17:16 UTC
Scheduled - PROS has scheduled a Network maintenance activity on March 1st.
There is no expected downtime of the application during the activity.
In case you have additional questions/concerns in regards to this, please open an Incident and we will certainly address as soon as possible.
Feb 25, 15:57 UTC
Feb 28, 2021
Smart CPQ – Fix Application Notice
Completed - The upgrade of your Smart CPQ environments has been successfully completed.
Feb 28, 09:13 UTC
In progress - The upgrade of your Smart CPQ environments starts now.
Feb 28, 08:26 UTC
Scheduled - Dear Customer,

Your Smart CPQ environment will be upgraded to the latest fix. For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards,
PROS Support
Feb 23, 15:07 UTC
Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
PROS Alert: Planned Upgrade of Pre Production Database
Completed - Dear Customers,

We would like to inform you that the upgrade of our database on Pre Production has been completed and as expected no customer impact has been observed.

Sincerely,
PROS Support
Feb 24, 11:24 UTC
In progress - Dear Customers,

We would like to inform you that the planned upgrade of our database on Pre Production has been started.

Sincerely,
PROS Support
Feb 24, 09:02 UTC
Scheduled - Dear Customers,

In order to ensure the high performance of the Pre Prod environment, our Systems Engineers will be performing an upgrade of the database on 24 FEB 21. The planned time window is approximately 2 hours, starting at 11:00 EET to 13:00 EET. During that time, no customer impact is expected, however, brief disruption of the services is possible, depending on the application.

Upon maintenance finalization, the status will be updated accordingly.

Sincerely,
PROS Support
Feb 18, 17:29 UTC
Feb 23, 2021

No incidents reported.

Feb 22, 2021
PROS Alert: Planned Database Maintenance on Pre Production and Demo
Completed - Dear PROS Customer,

We would like to inform you that the planned maintenance on PRE-PRODUCTION and DEMO environments is completed successfully. No impact is detected by our monitoring tools.

Sincerely,
PROS Support
Feb 22, 12:59 UTC
In progress - Dear PROS Customer,

We would like to inform you that the planned maintenance on PRE-PRODUCTION and DEMO environments has been started.

Sincerely,
PROS Support
Feb 22, 10:05 UTC
Scheduled - Dear Customers,

We would like to inform you that our Systems Engineers will be performing maintenance on PRE-PRODUCTION and DEMO environments on 22FEB21. The planned maintenance window is approximately 3 hours, starting at 12:00 EET to 15:00 EET. During that time, no customer impact is expected, however, brief disruption of the services is possible.

Upon maintenance finalization, the status will be updated accordingly.

Sincerely,
PROS Support
Feb 18, 16:55 UTC
Feb 21, 2021

No incidents reported.

Feb 20, 2021
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | February 20, 2021
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 20, 22:19 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 20, 18:00 UTC
Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 19, 15:05 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 14, 14:51 UTC
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Feb 20, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Feb 20, 2020 12:00 PM CDT
End time: Sat, Feb 20, 2020 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Completed


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 20, 22:16 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Feb 20, 2020 12:00 PM CDT
End time: Sat, Feb 20, 2020 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: In Progress


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 20, 18:01 UTC
Update - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Feb 20, 2020 12:00 PM CDT
End time: Sat, Feb 20, 2020 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 15, 04:04 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Feb 20, 2020 12:00 PM CDT
End time: Sat, Feb 20, 2020 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 14, 16:10 UTC
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Feb 20, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Feb 20, 2021 9:00 AM CDT
End time: Sat, Feb 20, 2021 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Completed


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 20, 18:59 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Feb 20, 2021 9:00 AM CDT
End time: Sat, Feb 20, 2021 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: In Progress


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 20, 14:58 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Feb 20, 2021 9:00 AM CDT
End time: Sat, Feb 20, 2021 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 14, 16:10 UTC
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | February 20, 2021
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 20, 17:51 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 20, 15:02 UTC
Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 19, 15:05 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 14, 14:51 UTC
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Feb 19, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Feb 19, 2021 5:00 PM CDT
End time: Fri, Feb 19, 2021 7:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 20, 00:46 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Feb 19, 2021 5:00 PM CDT
End time: Fri, Feb 19, 2021 7:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 19, 23:00 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Feb 19, 2021 5:00 PM CDT
End time: Fri, Feb 19, 2021 7:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 14, 16:12 UTC
Feb 19, 2021
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Feb 19, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Feb 19, 2021 2:00 PM CDT
End time: Fri, Feb 19, 2021 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 19, 22:04 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Feb 19, 2021 2:00 PM CDT
End time: Fri, Feb 19, 2021 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 19, 20:00 UTC
Update - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Feb 19, 2021 2:00 PM CDT
End time: Fri, Feb 19, 2021 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 19, 16:18 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Feb 19, 2021 2:00 PM CDT
End time: Fri, Feb 19, 2021 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Feb 14, 16:13 UTC
Feb 18, 2021
PROS Alert: Planned Еmergency Maintenance of live availability on Pre Production
Completed - Dear Customers,

The emergency maintenance at our Dallas Datacenter has been completed.
Please feel free to contact us if you need more details.


Sincerely,
PROS Support
Feb 18, 16:02 UTC
In progress - Dear Customers,

We are reaching out to inform you of emergency maintenance conduct at our Dallas Datacenter on 18.02.2021 with a time frame from 04:00 pm UTC to 06:00 pm. UTC.

During that time frame, live availability will be affected.

Sincerely,
PROS Support
Feb 18, 14:03 UTC
Scheduled - Dear Customers,

We are reaching out to inform you of emergency maintenance conduct at our Dallas Datacenter on 18.02.2021 with a time frame from 04:00 pm UTC to 06:00 pm. UTC.

During that time frame, live availability will be affected.

Sincerely,
PROS Support
Feb 18, 14:03 UTC
US1 Prod - RTPE service minor version upgrade
Completed - RTPE services minor version upgrade, no downtime, or other impacts to services
Feb 18, 03:35 UTC
In progress - RTPE services minor version upgrade, no downtime, or other impacts to services
Feb 18, 03:01 UTC
Scheduled - RTPE services minor version upgrade, no downtime, or other impacts to services
Feb 17, 15:52 UTC
EU1 Prod - RTPE service minor version upgrade
Completed - RTPE service minor version upgrade, no downtime, or other impacts to services
Feb 18, 00:29 UTC
In progress - RTPE service minor version upgrade, no downtime, or other impacts to services
Feb 18, 00:01 UTC
Scheduled - RTPE service minor version upgrade, no downtime, or other impacts to services
Feb 17, 15:46 UTC
Feb 17, 2021

No incidents reported.

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