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All Systems Operational
Guidance Operational
AU1 Operational
EU1 Operational
US1 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
EU3 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
US1 Operational
US2 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Service-SFTP Operational
AU3 Operational
EU1 Operational
EU3 Operational
US1 Operational
US7 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Service-APAS Operational
EU1 Operational
US1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Sep 24, 2021 02:00 PM CDT
End time: Fri, Sep 24, 2021 06:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Posted on Sep 10, 13:53 UTC
Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Sep 24, 2021 05:00 PM CDT
End time: Fri, Sep 24, 2021 07:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Posted on Sep 10, 13:54 UTC
Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Sep 25, 2021 09:00 AM CDT
End time: Sat, Sep 25, 2021 13:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Posted on Sep 10, 13:54 UTC
During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Sep 16, 10:28 UTC
Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Sep 25, 2021 12:00 PM CDT
End time: Sat, Sep 25, 2021 04:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Posted on Sep 10, 13:54 UTC
During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Sep 16, 10:34 UTC
Dear PROS Customer,

Your Smart CPQ environment will be upgraded to the latest fix. For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards,
PROS Support
Posted on Sep 21, 15:37 UTC
Dear Customer,

Please be informed that planned database maintenance will be made on the production applications on the 27th of September 2021 starting at 10:00 EET for approximately 5 hours.

During this window, there will be delays with the processing of SSIM7, ATPCO taxes, IATA currency updates, MPM TMP and Net fare generation.

Upon maintenance start and finalization, the status will be updated accordingly.

Thank you for your understanding.

Best Regards,
PROS Support Team
Posted on Sep 20, 09:02 UTC
Past Incidents
Sep 21, 2021
Completed - The scheduled maintenance has been completed.
Sep 21, 15:07 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services. We are scheduling a maintenance activity for RTPA PROD on September 14, 2021.

During this period, we could potentially observe a slight increase on the response times for cascading requests.

PROS will send a notification once we start the activity and when the activity has been completed.

In case you have additional questions/concerns in regards to this, please open an Incident and we will certainly address as soon as possible.
Sep 10, 10:24 UTC
Sep 20, 2021
Completed - The PROS team will be upgrading the Connect site during this window. If ticketing is unavailable during this window, please reach out to the numbers listed on the Connect site.
Sep 20, 22:38 UTC
In progress - The PROS team will be upgrading the Connect site during this window. If ticketing is unavailable during this window, please reach out to the numbers listed on the Connect site.
Sep 20, 22:08 UTC
Update - The PROS team will be upgrading the Connect site during this window. If ticketing is unavailable during this window, please reach out to the numbers listed on the Connect site.
Sep 20, 14:39 UTC
Update - The PROS team will be upgrading the Connect site during this window. If ticketing is unavailable during this window, please reach out to the numbers listed on the Connect site.
Sep 16, 20:41 UTC
Update - The PROS team will be upgrading the Connect site during this window. If ticketing is unavailable during this window, please reach out to the numbers listed on the Connect site.
Sep 15, 18:30 UTC
Scheduled - The PROS team will be upgrading the Connect site during this window.
Sep 15, 18:28 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:01 UTC
Scheduled - PROS SFTP will be unavailable during planned maintenance on Saturday, September 18, from 13:00 UTC to 16:00 UTC.
Sep 18, 11:35 UTC
Sep 17, 2021
Completed - Dear Customer,

We are reaching out to inform you that the maintenance has been completed.

Best of regards,
PROS Support
Sep 17, 09:17 UTC
In progress - Dear Customer,

We are reaching out to inform you that the maintenance has started and you will be updated once its finished.

Best of regards,
PROS Support
Sep 17, 06:33 UTC
Scheduled - Dear Customer,

We are reaching out to inform that on 17 SEP 2021 from 09:30am EEST until 10:30am EEST there will be maintenance performed on our AMS database servers. Please be advised that no performance impact is to be expected. You will be notified upon start and completion of the maintenance.
Should you have additional questions please do not hesitate to reach out.

Best of regards,
PROS Support
Sep 16, 11:45 UTC
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Completed - Dear Customers,

We would like to inform you that the WAF security patching on our AMS server has been completed successfully.

Kind Regards,
PROS Support
Sep 15, 15:57 UTC
In progress - Dear Customers,

We would like to inform you that the WAF security patching on our AMS server has started.

During the maintenance window, there will be up to 3 brief (less than 5 seconds) occasions where service disruption may occur while device roles swap.

You will be informed upon the completion of the maintenance.

Thank you for your understanding in this matter.

Kind Regards,
PROS Support
Sep 15, 14:32 UTC
Scheduled - Dear Customers,

We are reaching out to inform you about WAF security patching on our AMS server that will start on 15th of September 2021 from 17:30 AM to 19:30 AM EEST
During the maintenance window, there will be up to 3 brief (less than 5 seconds) occasions where service disruption may occur while device roles swap.

You will be informed upon the start and completion of the maintenance.

Thank you for your understanding in this matter.

Kind Regards,
PROS Support
Sep 10, 13:02 UTC
Resolved - PROS team has resolved the issue and all functionalities are now back to normal. We are investigating to determine the root cause to prevent future issues.
Sep 15, 08:16 UTC
Monitoring - PROS team keeps actively working and closely monitoring the service. We will provide periodic updates
Sep 15, 08:11 UTC
Investigating - There is an outage affecting Control, we are investigating the issue and will provide periodic updates.
Sep 15, 07:59 UTC
Identified - PROS team has detected an issue with Control service, we are actively working on this.
Sep 15, 07:54 UTC
Sep 14, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Tue, Sep 14, 2020 09:00 AM CDT
End time: Tue, Sep 14, 2020 01:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Test
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Sep 14, 17:50 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Tue, Sep 14, 2020 09:00 AM CDT
End time: Tue, Sep 14, 2020 01:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Test
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Sep 14, 13:59 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Tue, Sep 14, 2020 09:00 AM CDT
End time: Tue, Sep 14, 2020 01:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Test
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Sep 10, 13:55 UTC
Sep 13, 2021

No incidents reported.

Sep 12, 2021
Completed - The upgrade of your Smart CPQ environments has been successfully completed.
Sep 12, 08:00 UTC
In progress - The upgrade of your Smart CPQ environments starts now.
Sep 12, 06:52 UTC
Scheduled - Dear Customer,

Your Smart CPQ environment will be upgraded to the latest fix. For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards,
PROS Support
Sep 7, 13:05 UTC
Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Completed - Dear PROS Customer,

We want to inform you that PROS has completed the maintenance activity for Graylog application on Wednesday, September 8, 2021.

During this activity, there will be a 2 hour period, where Graylog will not be accessible by the users.
Sep 9, 00:01 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for Graylog application on Wednesday, September 8, 2021.

During this activity, there will be a 2 hour period, where Graylog will not be accessible by the users.
Sep 8, 21:39 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for Graylog application on Wednesday, September 8, 2021.

During this activity, there will be a 2 hour period, where Graylog will not be accessible by the users.
Aug 30, 21:52 UTC
Sep 8, 2021
Sep 7, 2021

No incidents reported.