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All Systems Operational
Guidance Operational
AU1 Operational
AU2 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US4 Operational
US6 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
EU3 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
US1 Operational
US2 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Service-SFTP Operational
AU3 Operational
EU1 Operational
EU3 Operational
US1 Operational
US7 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Maintenance Notification: Test and Sandbox Environments | RTDP/GSO | Security Update Server Patching | April 13, 2021 Apr 13, 17:00-21:00 UTC
During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Apr 7, 13:30 UTC
Cloud Maintenance Notification: Test and Sandbox Environments | RTDP/GSO | Security Update Server Patching | April 13, 2021 Apr 13, 23:00 - Apr 14, 03:00 UTC
During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Apr 7, 13:30 UTC
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021
Smart CPQ – Fix Application Notice
Completed - The upgrade of your Smart CPQ environments has been successfully completed.
Apr 11, 08:48 UTC
In progress - The upgrade of your Smart CPQ environments starts now.
Apr 11, 07:02 UTC
Scheduled - Dear Customer,

Your Smart CPQ environment will be upgraded to the latest fix. For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards,
PROS Support
Apr 7, 08:33 UTC
Apr 10, 2021

No incidents reported.

Apr 9, 2021
PROD Database Maintenance
Completed - During this maintenance the application might be unavailable for a brief period of time.
Apr 9, 01:30 UTC
In progress - During this maintenance the application might be unavailable for a brief period of time.
Apr 9, 00:49 UTC
Update - During this maintenance the application might be unavailable for a brief period of time.
Apr 8, 22:35 UTC
Scheduled - During this maintenance the application might be unavailable for a brief period of time.
Apr 7, 21:34 UTC
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Unplanned maintenance for Connect
Resolved - Maintenance is complete. All Connect functionality is working as expected. We will continue to monitor the site.
Apr 6, 13:54 UTC
Investigating - Connect will be unavailable until 14:00 UTC for unplanned maintenance.
Apr 6, 13:15 UTC
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Degradation of Service
Resolved - All services are working as expected.
Apr 2, 15:04 UTC
Monitoring - One of our vendors is experiencing degradation of service. We have reviewed our services, and everything is working as expected. We will continue to monitor the situation.
Apr 1, 23:32 UTC
Investigating - One of our vendors is experiencing degradation of service. We are investigating the impact to our services. We will provide an update at 23:50 UTC.
Apr 1, 22:52 UTC
Apr 1, 2021
US1 Prod - RTPE service minor version upgrade
Completed - RTPE services minor version upgrade, no downtime, or other impacts to services.
Apr 1, 02:49 UTC
In progress - RTPE services minor version upgrade, no downtime, or other impacts to services.
Apr 1, 02:29 UTC
Scheduled - RTPE services minor version upgrade, no downtime, or other impacts to services.
Mar 29, 20:09 UTC
Mar 31, 2021

No incidents reported.

Mar 30, 2021
RTDP - RTDP microservices restart
Resolved - PROS team would like to inform you that between 00:04 UTC and 04:15 UTC, PROS monitoring tools detected multiple service restarts for the different RTDP microservices. An initial assessment has shown that there was no impact on Availability/Sell requests due to the RTDP High availability and redundancy setup. At this point, no further RTDP services have experienced further issues.
By 04:15 UTC all services were brought back up and running. We will continue monitoring the performance in case we detect any issues.
Mar 30, 04:37 UTC
Monitoring - PROS team would like to inform you that between 00:04 UTC and 04:15 UTC, PROS monitoring tools detected multiple service restarts for the different RTDP microservices. An initial assessment has shown that there was no impact on Availability/Sell requests due to the RTDP High availability and redundancy setup. At this point, no further RTDP services have experienced further issues.
By 04:15 UTC all services were brought back up and running. We will continue monitoring the performance in case any further issues occur.
Mar 30, 04:36 UTC
Identified - PROS team would like to inform you that since 00:04 UTC, PROS monitoring tools detected multiple service restarts for the different RTDP microservices. An initial assessment has shown that there was no impact on Availability/Sell requests due to the RTDP High availability and redundancy setup. At this point, no further RTDP services have experienced further issues.
By 04:15 UTC all services were brought back up and running. We will continue monitoring the performance in case any further issues occur.
Mar 30, 04:34 UTC
Update - PROS team would like to inform you that since 00:04 UTC, PROS monitoring tools detected multiple service restarts for the different RTDP microservices. An initial assessment has shown that there was no impact on Availability/Sell requests due to the RTDP High availability and redundancy setup. At this point, no further RTDP services have experienced further issues and we will continue to monitor closely.
Mar 30, 03:33 UTC
Investigating - PROS team would like to inform you that for the last 1 hour, started around (23:00 UTC), PROS monitoring tools detected multiple service restarts for the different RTDP microservices. An initial assessment has shown that there was no impact on Availability/Sell requests due to the RTDP High availability and redundancy setup. At this point, no further RTDP services have experienced further issues and we will continue to monitor closely.
Mar 30, 00:21 UTC
Mar 29, 2021

No incidents reported.

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