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Current Status
Status History
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All Systems Operational
Guidance Operational
AU1 Operational
EU1 Operational
US1 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
ME1 Operational
ME2 Operational
US1 Operational
US2 Operational
US3 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
OneSearch Operational
EU4 Operational
EU5 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Service-APAS Operational
EU1 Operational
US1 Operational
Service-SFTP Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | January 28, 2023 Jan 28, 2023 15:00-18:00 UTC
Dear PROS Customer,

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Jan 17, 2023 - 02:20 UTC
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | January 28, 2023 Jan 28, 2023 18:00-23:00 UTC
Dear PROS Customer,

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Jan 17, 2023 - 02:20 UTC
Smart CPQ – Fix Application Notice Jan 29, 2023 08:00-11:00 UTC
Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Posted on Jan 26, 2023 - 09:18 UTC
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
GSO system issues
Resolved - Dear PROS Customers,

We have received confirmation that the network issue has been resolved.
Thank you for your time.
Jan 25, 11:23 UTC
Monitoring - Dear PROS Customers,

Please be kindly noted that we are seeing some stability in our network for the last 45 minutes. 
We will continue to monitor this and will keep you updated.
Jan 25, 10:50 UTC
Identified - Dear PROS Customers,

Our cloud provider identified a recent infrastructure update as the likely underlying cause and has taken steps to roll back this update in order to resolve the issue.

We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.
Jan 25, 10:04 UTC
Investigating - Dear Customers,

Our cloud provider identified a recent WAN update as the likely underlying cause and has taken steps to roll back this update in order to mitigate the issue.

We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.
Jan 25, 10:00 UTC
Outage
Resolved - Dear PROS Customers,

The infrastructure issue has been successfully solved. All services have been restored and are now working as expected.
Jan 25, 11:18 UTC
Identified - Dear PROS Customers,

We have observed a major outage on our products. You might experience intermittent, partial or total loss of service. The issue is with our Cloud Provider and we are working closely with them for a resolution.
Jan 25, 10:25 UTC
RTDP PROD - PROS VPN Down
Resolved - Dear PROS Customers,

We have received confirmation that the network issue has been resolved.
Thank you for your time.
Jan 25, 11:15 UTC
Monitoring - Dear PROS Customers,

Please be kindly noted that we are seeing some stability in our network for the last 45 minutes. 
We will continue to monitor this and will keep you updated.
Jan 25, 10:50 UTC
Investigating - Dear PROS Customers,

Our cloud provider identified a recent infrastructure update as the likely underlying cause and has taken steps to roll back this update in order to resolve the issue.

We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.
Jan 25, 10:03 UTC
Identified - Dear PROS Customers,

We are observing a major network outage with intermittent behavior across all our infrastructure.

We continue to monitor closely the status of the issue with our Microsoft partner and will keep you updated.
Jan 25, 09:40 UTC
Investigating - Dear PROS Customers,

This is to notify you that since 07:10 AM UTC today 25 January, we are observing Network issues on PROS side which are causing issues with the RTDP traffic. We are actively working on resolving it.
More updates will follow.
Jan 25, 08:49 UTC
Partial outage - Transient nertwork issues
Resolved - The infrastructure issue has been successfully solved. All services have been restored and are now working as expected.
Jan 25, 11:04 UTC
Update - Our infrastructure third party fixed the root cause.
We are working to monitor and ensure full recovery for services that were impacted.
Jan 25, 10:37 UTC
Update - Our infrastructure third party has identified the root cause and is working on a resolution.
Jan 25, 10:13 UTC
Monitoring - We have observed a partial outage on our cloud infrastructure. You might experience intermittent loss of service. Our teams are working with our infrastructure third party to resolve the issue.
Jan 25, 09:54 UTC
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Guidance Application Upgrade v5.13.0
Completed - Upgrade is now complete
Jan 20, 03:15 UTC
In progress - Upgrade is In Progress
Jan 20, 01:59 UTC
Scheduled - The guidance Production environment will be upgraded to v5.13.0. You may experience an intermittent disconnect from the application UI. Price Guidance Service will not be impacted.
Jan 18, 21:47 UTC
Guidance Application Upgrade v5.13.0 | US1
Completed - Upgrade is now complete
Jan 20, 03:15 UTC
In progress - Upgrade is In Progress
Jan 20, 01:59 UTC
Scheduled - The guidance Production environment will be upgraded to v5.13.0. You may experience an intermittent disconnect from the application UI. Price Guidance Service will not be impacted.
Jan 18, 21:46 UTC
Jan 19, 2023
Guidance Application Upgrade v5.13.0 | EU1
Completed - Upgrade is now Complete
Jan 19, 18:40 UTC
In progress - Upgrade In Progress
Jan 19, 18:07 UTC
Scheduled - The guidance Production environment will be upgraded to v5.13.0. You may experience an intermittent disconnect from the application UI. Price Guidance Service will not be impacted.
Jan 18, 21:46 UTC
Guidance Application Upgrade v5.13.0
Completed - The upgrade is now complete.
Jan 19, 17:35 UTC
In progress - Upgrade In Progress
Jan 19, 17:12 UTC
Scheduled - The guidance Production environment will be upgraded to v5.13.0. You may experience an intermittent disconnect from the application UI. Price Guidance Service will not be impacted.
Jan 18, 21:45 UTC
Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023
Connect Maintenance Window
Completed - PROS will be performing maintenance on the Connect Portal on Jan 14 00:00 - 01:00 UTC. Connect will not be available during this time. The Support contact information is listed on Connect.
Jan 14, 00:57 UTC
In progress - PROS will be performing maintenance on the Connect Portal on Jan 14 00:00 - 01:00 UTC. Connect will not be available during this time. The Support contact information is listed on Connect.
Jan 14, 00:14 UTC
Scheduled - PROS will be performing maintenance on the Connect Portal on Jan 14 00:00 - 01:00 UTC. Connect will not be available during this time.
Jan 13, 23:35 UTC
Jan 13, 2023

No incidents reported.

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