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All Systems Operational
Guidance Operational
AU1 Operational
EU1 Operational
US1 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
ME1 Operational
ME2 Operational
US1 Operational
US2 Operational
US3 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
EU5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Service-APAS Operational
EU1 Operational
US1 Operational
Service-SFTP Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear PROS Customer,

Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards.
PROS Support

Posted on May 19, 08:05 UTC
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022
Resolved - Dear Partners,

Please be advised that the emergency maintenance has been completed and everything should be operational. Should you have additional questions please do not hesitate to reach out.

Regards,
PROS Support

May 19, 12:47 UTC
Investigating - Dear Partners,

Please be advised that currently there is an emergency maintenance undergoing on our Pre-Production environment and services of our Repricer product could be experiencing timeouts or degraded performance. We will keep you updated and once the maintenance is complete you will be informed.

Regards,
PROS Support

May 19, 11:31 UTC
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - Dear Partners,

Please be advised that the issue has been resolved and everything should be back to normal as we will work on preparing the RCA. Should you have additional questions please do not hesitate to reach out.

Regards,
PROS Support

May 12, 17:53 UTC
Monitoring - Dear Partners,

Please be advised that the overall conditions have improved and traffic should return to normal as we will continue to monitor closely the situation.

Regards,
PROS Support

May 12, 17:52 UTC
Update - Dear Partners,

We continue to experience anomalies affecting transaction processing time due to a severe spike in overall traffic across PROS Data-Centers.

PROS engineers continue to work on addressing the issue and have executed the disaster recovery process to mitigate the degradation effects.

This results in sequential periods of increased response times followed by more stable performance.

We will be providing timely updates on our progress to mitigate and fully resolve the situation.

Sincerely,
PROS Support

May 12, 17:09 UTC
Update - Dear Partners,

We continue to experience anomalies affecting transaction processing time. Users may be experiencing an increase in response time or time-outs on some transactions.

PROS engineers continue to work to stabilize the performance.

We will be providing regular progress updates.

Sincerely,
PROS Support

May 12, 16:43 UTC
Investigating - Dear Partners,

Please be advised that we are observing latency anomalies, hence you might be experiencing increase in response time on certain requests. We are investigating and mitigating the impact, please expect additional updates shortly.

Regards,
Martin Kozhuharov

May 12, 16:23 UTC
Resolved - Dear Partners,

Please be advised that the issue has been resolved and everything should be back to normal as we will work on preparing the RCA. Should you have additional questions please do not hesitate to reach out.

Regards,
PROS Support

May 12, 17:53 UTC
Monitoring - Dear Partners,

Please be advised that the overall conditions have improved and traffic should return to normal as we will continue to monitor closely the situation.

Regards,
PROS Support

May 12, 17:34 UTC
Update - Dear Partners,

We continue to experience anomalies affecting transaction processing time due to a severe spike in overall traffic across PROS Data-Centers.

PROS engineers continue to work on addressing the issue and have executed the disaster recovery process to mitigate the degradation effects.

This results in sequential periods of increased response times followed by more stable performance.

We will be providing timely updates on our progress to mitigate and fully resolve the situation.

Sincerely,
PROS Support

May 12, 17:09 UTC
Update - Dear Partners,

We continue to experience anomalies affecting transaction processing time. Users may be experiencing an increase in response time or time-outs on some transactions.

PROS engineers continue to work to stabilize the performance.

We will be providing regular progress updates.

Sincerely,
PROS Support

May 12, 16:43 UTC
Investigating - Dear Partners,

Please be advised that we are observing latency anomalies, hence you might be experiencing increase in response time on certain requests. We are investigating and mitigating the impact, please expect additional updates shortly.

Regards,
Martin Kozhuharov

May 12, 16:17 UTC
May 11, 2022

No incidents reported.

May 10, 2022
Resolved - Dear Customer,

Please be informed that the experienced outage against the preproduction endpoints has been resolved and the service is now operational.


Best Regards,
PROS Support Team

May 10, 08:21 UTC
Identified - Dear Customer,

Please be informed that we are experiencing an outage that is affecting the Preproduction environments.

Our cloud department is currently working on resolving the issue and we will update you as soon as the service is operational.

Best Regards,
PROS Support Team

May 10, 07:19 UTC
May 9, 2022
Completed - The maintenance is over, see details below :
- Salesforce Managed package : successfully completed

May 9, 15:46 UTC
Completed - The maintenance is over, see details below:- Salesforce Managed package : successfully completed
May 9, 09:18 UTC
In progress - The maintenance of the following modules starts now:- Salesforce Managed package
May 9, 08:13 UTC
Scheduled - Dear PROS Customer,

Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Salesforce Managed package

For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: No expected downtime.

Best regards.
PROS Support

May 6, 18:34 UTC
May 8, 2022
Completed - The maintenance is over, see details below:
- Performance Quoting : successfully completed
- Catalog / Configurator / Cart / Designer : successfully completed

May 8, 07:44 UTC
In progress - The maintenance of the following modules starts now:
- Performance Quoting
- Catalog / Configurator / Cart / Designer

May 8, 07:17 UTC
Scheduled - Dear PROS Customer,

Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards.
PROS Support

May 3, 15:54 UTC
May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.