PROS Status

All Systems Operational

Guidance Operational

AU1 Operational

AU2 Operational

EU1 Operational

EU2 Operational

EU3 Operational

US1 Operational

US4 Operational

US6 Operational

Merchandising Operational

EU4 Operational

Control Operational

AU1 Operational

EU1 Operational

EU2 Operational

EU3 Operational

US1 Operational

US6 Operational

Smart CPQ Operational

AU1 Operational

EU1 Operational

EU3 Operational

US2 Operational

Real Time Dynamic Pricing Operational

EU1 Operational

EU2 Operational

US1 Operational

US2 Operational

US6 Operational

Group Sales Optimizer Operational

EU1 Operational

ME1 Operational

ME2 Operational

US1 Operational

US6 Operational

OneSearch Operational

EU4 Operational

US5 Operational

FastSearch Operational

EU4 Operational

US5 Operational

Service-App Portal Operational

AU1 Operational

EU1 Operational

US4 Operational

Service-SFTP Operational

AU3 Operational

EU1 Operational

EU3 Operational

US1 Operational

US7 Operational

Opportunity Detection Operational

AU2 Operational

EU1 Operational

US4 Operational

Pricing Cache Operational

EU4 Operational

Revenue Management Operational

EU1 Operational

US1 Operational

US3 Operational

US6 Operational

Repricer Operational

EU4 Operational

Service-Compass Operational

Global Operational

Service-Connect Operational

Global Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cloud Maintenance Notification: Production Environments | RM | Server Patching | December 14, 2019 | Dec 14, 15:00-18:00 UTC

Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Visit My PROS Status on Connect for details.

Please note that the correct time frame has been updated.
Dec 11, 10:26 UTC

Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Visit My PROS Status on Connect for details.
Dec 11, 10:10 UTC

Cloud Maintenance Notification: Production Environments | GSO | Server Patching | December 14, 2019 Dec 14, 15:00-18:00 UTC

Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:47 UTC

Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:33 UTC

Cloud Maintenance Notification: Production Environments | RM | Server Patching | December 14, 2019 Dec 14, 18:00-22:00 UTC

Cloud Maintenance Notification: Production Environments | GSO | Server Patching | December 14, 2019 Dec 14, 18:00-22:00 UTC

Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:50 UTC

Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:33 UTC

Past Incidents

Dec 13, 2019

Outage for Control: multiple customer for US Region

Resolved - The issue has been resolved and Control service is now operational.
Dec 13, 00:02 UTC

Identified - PROS Monitoring team has identified the issue, it is related to a DB connection issue
Dec 12, 23:15 UTC

Investigating - PROS Monitoring team has identified an outage in Control service. This issue is currently being investigated
Dec 12, 23:00 UTC

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

Cloud Maintenance Notification: Test and Sandbox Environments | GSO | Server Patching | December 03, 2019

Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 14:25 UTC

Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:50 UTC

Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:43 UTC

Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:35 UTC

Cloud Maintenance Notification: Test and Sandbox Environments | GSO | Server Patching | December 03, 2019

Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 14:06 UTC

Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:44 UTC

Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:34 UTC

Cloud Maintenance Notification: Test and Sandbox Environments | GSO | Server Patching | December 03, 2019

Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 14:06 UTC

Update - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:44 UTC

Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Dec 2, 13:34 UTC

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.