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Scheduled Maintenance
Update - Dear partners,

We are reaching out to inform you of a planned WAF (Web Application firewall) enablement on the OneSearh Pre-Production servers, currently scheduled for the 1st of December at 09:00 AM GMT.

Shifting the traffic behind the WAF will require a change of the IP address of the Pre-production endpoint, through which customers are accessing the OneSearch Application.

Current IP address: 169.46.113.202 (accessible until 08:59 AM GMT on 1st of December 2020)
New IP address: 169.46.113.206 (becoming active on 09:00 AM GMT on 1st of December 2020)

This change will affect customers who are accessing the application in the following ways:
• If you are using a firewall to access OneSeach Application
• If you are using a DNS cache or have hardcoded the IP address

To assure access to the service is not going to be disrupted, please:
• Whitelist the new IP address on your firewall configuration if IP restrictions are in place - 169.46.113.206
• The Service FQDN will not change. Please assure you update the IP address in your records and/or flush your DNS cache, so traffic can be routed appropriately

We will confirm as soon as the change is live in Pre-production.

In the meantime, should you have any questions or require further clarification regarding this change, do not hesitate to contact us through PROS Connect.

Sincerely,
PROS Support Team
Nov 20, 13:35 UTC
Scheduled - Dear partners,

We are reaching out to inform you of a planned WAF (Web Application firewall) enablement on the OneSearh Pre-Production servers, currently scheduled for the 1st of December at 09:00 AM GMT.

Shifting the traffic behind the WAF will require a change of the IP address of the Pre-production endpoint, through which customers are accessing the OneSearch Application.

Current IP address: 169.46.113.202 (accessible until 08:59 AM GMT on 1st of December 2020)
New IP address: 169.46.113.206 (becoming active on 09:00 AM GMT on 1st of December 2020)

This change will affect customers who are accessing the application in the following ways:
• If you are using a firewall to access OneSeach Application
• If you are using a DNS cache or have hardcoded the IP address

To assure access to the service is not going to be disrupted, please:
• Whitelist the new IP address on your firewall configuration if IP restrictions are in place - 169.46.113.206
• The Service FQDN will not change. Please assure you update the IP address in your records and/or flush your DNS cache, so traffic can be routed appropriately

We will confirm as soon as the change is live in Pre-production.

In the meantime, should you have any questions or require further clarification regarding this change, do not hesitate to contact us through PROS Connect.

Sincerely,
PROS Support Team
Nov 20, 13:34 UTC
During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Nov 25, 14:28 UTC
During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Nov 25, 14:28 UTC
Dear PROS Customer,
We are reaching out to inform you that our engineers will be conducting planned maintenance in DC on 2.12.2020 at 9:00 EEST. The expected impact is 30 seconds of downtime. Upon maintenance start and finalization, the status will be updated accordingly.
Best Regards,
PROS Support
Posted on Nov 18, 14:44 UTC
Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 14, 2020 12:00 PM CDT
End time: Sat, Nov 14, 2020 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 14, 21:11 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 14, 2020 12:00 PM CDT
End time: Sat, Nov 14, 2020 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 14, 18:27 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 14, 2020 12:00 PM CDT
End time: Sat, Nov 14, 2020 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 10, 07:32 UTC
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Nov 14, 20:59 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Nov 14, 18:05 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Nov 5, 14:44 UTC
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 14, 2020 9:00 AM CDT
End time: Sat, Nov 14, 2020 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 14, 18:22 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 14, 2020 9:00 AM CDT
End time: Sat, Nov 14, 2020 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 14, 15:00 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Nov 14, 2020 9:00 AM CDT
End time: Sat, Nov 14, 2020 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 10, 07:32 UTC
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Nov 14, 18:03 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Nov 14, 15:00 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Nov 5, 14:44 UTC
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Nov 13, 2020 2:00 PM CDT
End time: Fri, Nov 13, 2020 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 14, 00:07 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Nov 13, 2020 2:00 PM CDT
End time: Fri, Nov 13, 2020 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 13, 20:00 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Nov 13, 2020 2:00 PM CDT
End time: Fri, Nov 13, 2020 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Nov 10, 07:32 UTC
Nov 13, 2020
Nov 12, 2020

No incidents reported.

Nov 11, 2020
Completed - Dear PROS Customers,

Please be informed that the scheduled maintenance has been completed.
No service impact has been observed.

Best Regards,
PROS Support Team
Nov 11, 07:35 UTC
In progress - Dear PROS Customers,

Please be informed that the scheduled maintenance has been started.
You will be notified upon the completion with a follow-up notification.

Best Regards,
PROS Support Team
Nov 11, 07:00 UTC
Scheduled - Dear PROS Customers,
We would like to inform you that on the 11th of November at 09:00 EEST our Systems Engineers will be performing maintenance for regular patching on proxy servers in DAL DC. The planned maintenance window is approximately 1 hour. During that time, we are expecting an overall 10 seconds in which the services might not be available. Upon maintenance finalization, the status will be updated accordingly.
Best Regards,
PROS Support Team
Oct 29, 13:39 UTC