PROS has scheduled a maintenance activity on July 16, 2020 for RTPA Application. During this period, RTPA will require rolling restart and may experience intermittent brief service degradation.

PROS will send a notification once we start the activity and when the activity has been completed.

In case you have additional questions/concerns in regards to this, please open an Incident and we will certainly address as soon as possible.
Posted on Jul 15, 06:19 UTC

Scheduled maintenance, no down time is expected.
There may be latency caused during the transfer of the data from the old disks to the new. None is expected due to process prioritization which should have Cassandra reads/writes interrupt the data copy process.
Posted on Jul 13, 21:58 UTC

Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jul 17, 2020 2:00 PM CDT
End time: Fri, Jul 17, 2020 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Posted on Jul 9, 09:47 UTC

Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jul 18, 2020 9:00 AM CDT
End time: Sat, Jul 18, 2020 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Posted on Jul 9, 09:52 UTC

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Jul 13, 15:35 UTC

Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jul 18, 2020 12:00 PM CDT
End time: Sat, Jul 18, 2020 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Posted on Jul 9, 09:56 UTC

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Jul 13, 15:40 UTC

As part of the RTDP Cloud upgrade program, PROS would like to schedule the product upgrade of RTDP BT PROD to version 7.6 on July 29, 2020. Application availability impact is not expected during the activity.

Details on the features and improvements of this version could be found on PROS Connect website.

PROS will send a notification once we start the activity and when the activity has been completed.

This is a reminder that in case you have additional questions/concerns in regard to this, please open an Incident and we will certainly address as soon as possible.
Posted on Jul 7, 19:53 UTC