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PROS Notification: Database cluster upgrade
Update - Dear PROS Customers,

Please be advised that the maintenance will be prolonged until 18:00 EEST and you will be updated accordingly upon completion.

Best Regards,
PROS Support Team
Sep 14, 2022 - 12:48 UTC
In progress - Dear PROS Customers,

Please be advised that the maintenance has been started and you will be updated accordingly upon finalization.

Best Regards,
PROS Support Team
Sep 14, 2022 - 09:35 UTC
Scheduled - Dear PROS Customers,

In order for PROS to maintain the highest levels of services, we are scheduling a maintenance activity for the upgrade of our database cluster on Wednesday, September 14th. The planned maintenance window is approximately 4 hours, starting at 12:00 EEST to 16:00 EEST.

No downtime on the services is expected during this window and sessions will be restarted 2 times upon changing the active device.

Upon maintenance start and finalization, the status will be updated accordingly.

Best Regards,
Pros Support Team
Guidance Operational
AU1 Operational
EU1 Operational
US1 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
ME1 Operational
ME2 Operational
US1 Operational
US2 Operational
US3 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
OneSearch Operational
EU4 Operational
EU5 Operational
US5 Operational
FastSearch Under Maintenance
EU4 Under Maintenance
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Service-APAS Operational
EU1 Operational
US1 Operational
Service-SFTP Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Smart CPQ – Fix Application Notice Sep 25, 2022 07:00-10:00 UTC
Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Posted on Sep 21, 2022 - 14:49 UTC
Past Incidents
Sep 25, 2022

No incidents reported today.

Sep 24, 2022
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | September 24, 2022
Completed - Dear PROS Customer,

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 24, 21:47 UTC
In progress - Dear PROS Customer,

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 24, 16:59 UTC
Update - Dear PROS Customer,

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 18, 08:01 UTC
Scheduled - Dear PROS Customer,

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 14, 13:03 UTC
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | September 24, 2022
Completed - Dear PROS Customer,

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 24, 16:34 UTC
In progress - Dear PROS Customer,

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 24, 13:58 UTC
Scheduled - Dear PROS Customer,

During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Sep 14, 12:38 UTC
Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
PROS Alert : Database Maintenance on EU05
Completed - Dear Customers,

Please be informed that the Data Base maintenance in region EU05 has been completed.
As specified no customer impact has been observed.
Please perform routine tests and notify us if anything is not working as expected.

Best of regards,
PROS Support
Sep 21, 09:47 UTC
In progress - Dear Customers,

Please be informed about maintenance in region EU05 is starting and will be until 12:30 EEST. Please be advised that no significant impact is to be expected, although minor disruptions may occur on several occasions.
We will notify you upon the completion of the maintenance.

Best of regards,
PROS Team
Sep 21, 07:32 UTC
Scheduled - Dear Customers,

We are reaching out to inform you about maintenance in region EU05 that is scheduled for the 21SEP set to start at 10:30 EEST until 12:30 EEST. Please be advised that no significant impact is to be expected, although minor disruptions may occur on several occasions.
We will notify you upon the start and completion of the maintenance.

Best of regards,
PROS Team
Sep 16, 15:10 UTC
Sep 20, 2022
PROS Alert : Increase in response times
Resolved - Dear Customer,


We will continue to monitor the system, while our investigation of the root cause of the occurrence continues. We will be sharing more thorough analyses once our research activities are completed.


Thank you for your understanding and cooperation!


Sincerely,
PROS Support
Sep 20, 06:34 UTC
Monitoring - Dear Customer,

Following our service alert notification, we would like to inform you the situation is resolved, and currently, all services are operational and response time is back to normal.

We will continue to monitor the system, while our investigation of the root cause of the occurrence continues. We will be sharing more thorough analyses once our research activities are completed.


Thank you for your understanding and cooperation!


Sincerely,
PROS Support
Sep 16, 17:54 UTC
Update - Dear Customer,

Please be advised we now observe improvement in transaction response times. A sporadic increase is possible in rare cases.
We are investigating the full impact of this degradation and will provide an update when more information is available.


Sincerely,
PROS Support
Sep 16, 16:59 UTC
Update - Dear Customer,

We would like to inform you that we are still observing an increase in overall transaction response time that seems to have intermittent nature. PROS teams are investigating the anomaly and we will be providing updates shortly.

Sincerely,
PROS Support
Sep 16, 16:06 UTC
Investigating - Dear Customer,

We would like to inform you that we are observing an increase in overall transaction response time that seems to have intermittent nature. PROS team is investigating the anomaly and we will be providing updates shortly.

Sincerely,
PROS Support
Sep 16, 15:34 UTC
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
PROS Alert : Database Maintenance on EU05
Completed - Dear Customers,

We are reaching out to inform you about maintenance in region EU05 that is scheduled for the 21 SEP set to start at 10:30 EEST until 12:30 EEST. Please be advised that no significant impact is to be expected, although minor disruptions may occur on several occasions.
We will notify you upon the start and completion of the maintenance.

Best of regards,
PROS Support
Sep 16, 12:41 UTC
Scheduled - Dear Customers,

We are reaching out to inform you about maintenance in region EU05 that is scheduled for the 21 SEP set to start at 10:30 EEST until 12:30 EEST. Please be advised that no significant impact is to be expected, although minor disruptions may occur on several occasions.
We will notify you upon the start and completion of the maintenance.

Best of regards,
PROS Support
Sep 15, 19:56 UTC
Sep 15, 2022
RTDP Production Maintenance - 15 September, 2022
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for RTDP PROD Environment for Wednesday, September 15th.

During the activity, there could be small periods of time, where the users may observe an increase in the response times.
Sep 15, 19:40 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for RTDP PROD Environment for Wednesday, September 15th.

During the activity, there could be small periods of time, where the users may observe an increase in the response times.
Sep 15, 18:02 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for RTDP PROD Environment for Wednesday, September 15th.

During the activity, there could be small periods of time, where the users may observe an increase in the response times.
Sep 2, 10:46 UTC
Sep 14, 2022
RTDP Production Maintenance - 14 September, 2022
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for RTDP PROD Environment for Thursday, September 14th.

During the activity, there could be small periods of time, where the users may observe an increase in the response times.
Sep 14, 20:31 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for RTDP PROD Environment for Thursday, September 14th.

During the activity, there could be small periods of time, where the users may observe an increase in the response times.
Sep 14, 18:02 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for RTDP PROD Environment for Thursday, September 14th.

During the activity, there could be small periods of time, where the users may observe an increase in the response times.
Sep 2, 10:46 UTC
Sep 13, 2022
RTDP Production Maintenance - 13 September, 2022
Completed - Dear PROS Customer,

The maintenance activity is now complete.
Sep 13, 20:01 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for RTDP PROD Environment for Tuesday, September 13th.

During the activity, there could be small periods of time, where the users may observe an increase in the response times.
Sep 13, 18:02 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for RTDP PROD Environment for Tuesday, September 13th.

During the activity, there could be small periods of time, where the users may observe an increase in the response times.
Sep 2, 10:46 UTC
Sep 12, 2022
RTDP Production Maintenance - 12 September, 2022
Completed - Dear PROS Customer,

This is to confirm that the maintenance activity is now completed.
Sep 12, 19:17 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for RTDP PROD Environment for Monday, September 12th.

During the activity, there could be small periods of time, where the users may observe an increase in the response times.
Sep 12, 17:58 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services, we are scheduling a maintenance activity for RTDP PROD Environment for Monday, September 12th.

During the activity, there could be small periods of time, where the users may observe an increase in the response times.
Sep 2, 10:44 UTC
Sep 11, 2022
Smart CPQ – Fix Application Notice
Completed - The maintenance is over, see details below :
- Performance Quoting successfully completed
- Catalog / Configurator / Cart / Designer : successfully completed
Sep 11, 09:19 UTC
In progress - The maintenance of the following modules starts now :
- Performance Quoting
- Catalog / Configurator / Cart / Designer
Sep 11, 07:06 UTC
Scheduled - Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Sep 7, 08:22 UTC
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