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All Systems Operational
Guidance Operational
AU1 Operational
AU2 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US4 Operational
US6 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
EU3 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
US1 Operational
US2 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Service-SFTP Operational
AU3 Operational
EU1 Operational
EU3 Operational
US1 Operational
US7 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Jan 23, 2021 Jan 23, 18:00-22:00 UTC
Update - Dear PROS Customer,

We are writing to inform you that due to ongoing issues in our Private Cloud environment, today`s maintenance has been canceled.

We will reschedule it and will let you know once we have a new date.

Thank you for your understanding and cooperation.
PROS Support Operations Center
Jan 23, 15:46 UTC
Update - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jan 23, 2021 12:00 PM CDT
End time: Sat, Jan 23, 2021 16:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jan 19, 04:10 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jan 23, 2021 12:00 PM CDT
End time: Sat, Jan 23, 2021 16:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jan 15, 10:57 UTC
Smart CPQ – Fix Application Notice Jan 31, 08:00-11:00 UTC
Dear Customer,

Your Smart CPQ environment will be upgraded to the latest fix. For more details https://connect.pros.com/products/pros-smart-cpq/releases/roadmap

Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.

Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.

Best regards,
PROS Support
Posted on Jan 26, 15:54 UTC
Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Jan 23, 2021
Completed - Dear PROS Customer,

We are writing to inform you that due to ongoing issues in our Private Cloud environment, today`s maintenance has been canceled and all the servers are up and running.

We will reschedule the maintenance it and will let you know once we have a date.

Thank you for your understanding and cooperation.
PROS Support Operations Center
Jan 26, 21:02 UTC
Update - Dear PROS Customer,

We are writing to inform you that due to ongoing issues in our Private Cloud environment, today`s maintenance has been canceled and all the servers are up and running.

We will reschedule the maintenance it and will let you know once we have a date.

Thank you for your understanding and cooperation.
PROS Support Operations Center
Jan 23, 15:32 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jan 23, 2021 9:00 AM CDT
End time: Sat, Jan 23, 2021 13:00 AM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jan 23, 15:00 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jan 23, 2021 9:00 AM CDT
End time: Sat, Jan 23, 2021 13:00 AM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jan 15, 10:55 UTC
US1 Prod - RTPE service minor version upgrade
Completed - Service configuration update, no downtime, or other impacts to services
Jan 26, 03:28 UTC
In progress - Service configuration update, no downtime, or other impacts to services
Jan 26, 03:01 UTC
Scheduled - Service configuration update, no downtime, or other impacts to services
Jan 19, 03:06 UTC
Jan 25, 2021
Partial Outage for Performance Quoting Services
Resolved - This event is now considered resolved.
Jan 25, 03:13 UTC
Jan 24, 2021

No incidents reported.

Jan 23, 2021
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | January 23, 2021
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jan 23, 15:33 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jan 14, 08:53 UTC
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | January 23, 2021
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jan 23, 15:32 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jan 14, 08:52 UTC
Jan 22, 2021
Cloud Maintenance Notification: Production Environment | RM | Security Update Server Patching | Jan 22, 2021
Completed - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jan 22, 2021 2:00 PM CDT
End time: Fri, Jan 22, 2021 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jan 22, 23:47 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jan 22, 2021 2:00 PM CDT
End time: Fri, Jan 22, 2021 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jan 22, 20:00 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jan 22, 2021 2:00 PM CDT
End time: Fri, Jan 22, 2021 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Production
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Jan 15, 10:38 UTC
EU1 Prod - RTPE service minor version upgrade
Completed - Service configuration update, no downtime, or other impacts to services
Jan 22, 00:19 UTC
In progress - Service configuration update, no downtime, or other impacts to services
Jan 22, 00:02 UTC
Scheduled - Service configuration update, no downtime, or other impacts to services
Jan 19, 03:05 UTC
Jan 21, 2021

No incidents reported.

Jan 20, 2021
US1 Prod - RTPE service configuration update
Completed - Service configuration update, no downtime, or other impacts to services
Jan 20, 03:23 UTC
In progress - Service configuration update, no downtime, or other impacts to services
Jan 20, 03:07 UTC
Scheduled - Service configuration update, no downtime, or other impacts to services
Jan 13, 22:12 UTC
Enable Zone Redundancy in App Portal - US1
Completed - During this time, App Portal will be rolling out infrastructure improvements. There may be a downtime for approximately 5-10 minutes.
Jan 20, 02:15 UTC
In progress - During this time, App Portal will be rolling out infrastructure improvements. There may be a downtime for approximately 5-10 minutes.
Jan 20, 02:15 UTC
Scheduled - During this time, App Portal will be rolling out infrastructure improvements. There may be a downtime for approximately 5-10 minutes.
Jan 11, 16:48 UTC
EU1 Prod - RTPE service configuration update
Completed - Service configuration update, no downtime, or other impacts to services
Jan 20, 00:27 UTC
In progress - Service configuration update, no downtime, or other impacts to services
Jan 15, 00:43 UTC
Scheduled - Service configuration update, no downtime, or other impacts to services
Jan 13, 22:12 UTC
Jan 19, 2021
Enable Zone Redundancy in App Portal - EU1/AU1
Completed - During this time, App Portal will be rolling out infrastructure improvements. There may be a downtime for approximately 5-10 minutes.
Jan 19, 22:19 UTC
In progress - During this time, App Portal will be rolling out infrastructure improvements. There may be a downtime for approximately 5-10 minutes.
Jan 19, 20:54 UTC
Scheduled - During this time, App Portal will be rolling out infrastructure improvements. There may be a downtime for approximately 5-10 minutes.
Jan 12, 15:02 UTC
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
US1 Prod - RTPE service minor version upgrade
Completed - RTPE services minor version upgrade, no downtime, or other impacts to services.
Jan 15, 03:30 UTC
In progress - RTPE services minor version upgrade, no downtime, or other impacts to services.
Jan 15, 03:03 UTC
Scheduled - RTPE services minor version upgrade, no downtime, or other impacts to services.
Jan 12, 14:31 UTC
EU1 Prod - RTPE service minor version upgrade
Completed - RTPE service minor version upgrade, no downtime, or other impacts to services.
Jan 15, 01:45 UTC
In progress - RTPE service minor version upgrade, no downtime, or other impacts to services.
Jan 15, 00:43 UTC
Scheduled - RTPE service minor version upgrade, no downtime, or other impacts to services.
Jan 12, 15:34 UTC
Jan 14, 2021

No incidents reported.

Jan 13, 2021
Cloud Maintenance Notification: Test and Sandbox Environments | RTDP/GSO | Security Update Server Patching | January 12, 2021
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jan 13, 02:11 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jan 13, 00:00 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Jan 5, 09:21 UTC
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