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Update - We observed some performance degradation in some of the services for the following products.



RTPE
Guidance

We are actively investigating this issue with Microsoft and will provide an update as soon as we can.
Jul 1, 21:40 UTC
Investigating - We observed some performance degradation in some of the services for the following products.

RTPE
Guidance

We are actively investigating this issue with Microsoft and will provide an update as soon as we can.
Jul 1, 20:56 UTC
Identified - We observed some performance degradation in some of the services for the following products.

RTPE
Guidance

We are actively looking into this issue and will provide an update as soon as we can
Jul 1, 20:54 UTC
Guidance Degraded Performance
AU1 Operational
AU2 Operational
EU1 Degraded Performance
EU2 Operational
EU3 Operational
US1 Degraded Performance
US4 Operational
US6 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
EU3 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
US1 Operational
US2 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Service-SFTP Operational
AU3 Operational
EU1 Operational
EU3 Operational
US1 Operational
US7 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PROS has scheduled a maintenance activity on July 16, 2020 for RTPA Application. During this period, RTPA will require rolling restart and may experience intermittent brief service degradation.

PROS will send a notification once we start the activity and when the activity has been completed.

In case you have additional questions/concerns in regards to this, please open an Incident and we will certainly address as soon as possible.
Posted on Jul 15, 06:19 UTC
Scheduled maintenance, no down time is expected.
There may be latency caused during the transfer of the data from the old disks to the new. None is expected due to process prioritization which should have Cassandra reads/writes interrupt the data copy process.
Posted on Jul 13, 21:58 UTC
Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Fri, Jul 17, 2020 2:00 PM CDT
End time: Fri, Jul 17, 2020 6:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Posted on Jul 9, 09:47 UTC
Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jul 18, 2020 9:00 AM CDT
End time: Sat, Jul 18, 2020 1:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Posted on Jul 9, 09:52 UTC
During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Jul 13, 15:35 UTC
Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Start time: Sat, Jul 18, 2020 12:00 PM CDT
End time: Sat, Jul 18, 2020 4:00 PM CDT
Reason: Security Update Server Patching
Product: RM
Environment: Prod
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Status: Scheduled


Thank you for your understanding and cooperation.
PROS Support Operations Center
Posted on Jul 9, 09:56 UTC
During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Posted on Jul 13, 15:40 UTC
As part of the RTDP Cloud upgrade program, PROS would like to schedule the product upgrade of RTDP BT PROD to version 7.6 on July 29, 2020. Application availability impact is not expected during the activity.

Details on the features and improvements of this version could be found on PROS Connect website.

PROS will send a notification once we start the activity and when the activity has been completed.

This is a reminder that in case you have additional questions/concerns in regard to this, please open an Incident and we will certainly address as soon as possible.
Posted on Jul 7, 19:53 UTC
Past Incidents
Jul 16, 2020

No incidents reported today.

Jul 15, 2020

No incidents reported.

Jul 14, 2020

No incidents reported.

Jul 13, 2020

No incidents reported.

Jul 12, 2020

No incidents reported.

Jul 11, 2020
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 16:58 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 16:58 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 8, 13:50 UTC
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 15:03 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 14:00 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 8, 13:50 UTC
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 14:55 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 14:00 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 8, 13:50 UTC
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 14:54 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 14:00 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 8, 13:50 UTC
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 14:54 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 14:00 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 8, 13:50 UTC
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 13:59 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 13:41 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 8, 13:50 UTC
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 13:59 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 13:41 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 8, 13:49 UTC
Completed - Scheduled application database maintenance.
During this time the application will be unavailable
Jul 11, 13:59 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable
Jul 11, 13:50 UTC
Scheduled - Maintenance is cancelled - will be rescheduled again at a later time. All services will be available normally.
Jul 8, 14:39 UTC
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 13:59 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 11, 13:39 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 8, 13:49 UTC
Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020
Completed - Network Service provider has scheduled an emergency maintenance in our Munich Hub.
Scheduled for 4:00 PM CST

Between the time mentioned there will be up to a 5 minute period of increased response times while the traffic is shifted to an alternate ExpressRoute
Jul 8, 01:20 UTC
In progress - Network Service provider has scheduled an emergency maintenance in our Munich Hub.
Scheduled for 4:00 PM CST

Between the time mentioned there will be up to a 5 minute period of increased response times while the traffic is shifted to an alternate ExpressRoute
Jul 7, 22:13 UTC
Scheduled - Network Service provider has scheduled an emergency maintenance in our Munich Hub.
Scheduled for 4:00 PM CST

Between the time mentioned there will be up to a 5 minute period of increased response times while the traffic is shifted to an alternate ExpressRoute
Jul 7, 22:13 UTC
Jul 7, 2020
Completed - The maintenance is completed.
Jul 7, 20:34 UTC
In progress - This maintenance will begin shortly. GSO connection to RTDP will be degraded for approximately 10 minutes during this maintenance window.
Jul 7, 19:56 UTC
Update - This maintenance will begin shortly. GSO connection to RTDP will be degraded for approximately 10 minutes during this maintenance window.
Jul 7, 19:56 UTC
Update - GSO connection to RTDP will be degraded for approximately 10 minutes during this maintenance window.
Jul 6, 15:23 UTC
Scheduled - GSO connection to RTDP will be degraded for approximately 10 minutes during this maintenance window.
Jun 25, 22:16 UTC
Completed - The scheduled maintenance has been completed.
Jul 7, 17:02 UTC
Scheduled - During this time, App Portal will be rolling out infrastructure improvements. We do not expect any downtime.
May 21, 15:31 UTC
Completed - The scheduled maintenance has been completed.
Jul 7, 17:01 UTC
Scheduled - During this time, App Portal will be rolling out infrastructure improvements. We do not expect any downtime.
May 21, 15:31 UTC
Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Completed - Scheduled application database maintenance, during this time the application will be unavailable.
Jul 3, 00:13 UTC
In progress - Scheduled application database maintenance, during this time the application will be unavailable.
Jul 3, 00:13 UTC
Scheduled - Scheduled application database maintenance, during this time the application will be unavailable.
Jun 30, 17:53 UTC
Completed - Scheduled application database maintenance, during this time the application will be unavailable.
Jul 3, 00:11 UTC
In progress - Scheduled application database maintenance, during this time the application will be unavailable.
Jul 3, 00:11 UTC
Scheduled - Scheduled application database maintenance, during this time the application will be unavailable.
Jun 30, 17:52 UTC
Completed - Scheduled application database maintenance, during this time the application will be unavailable.
Jul 3, 00:09 UTC
In progress - Scheduled application database maintenance, during this time the application will be unavailable.
Jul 3, 00:08 UTC
Scheduled - Scheduled application database maintenance, during this time the application will be unavailable.
Jun 30, 17:14 UTC
Completed - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 3, 00:05 UTC
In progress - Scheduled application database maintenance.
During this time the application will be unavailable.
Jul 3, 00:05 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jun 30, 17:10 UTC
Jul 2, 2020
Completed - Maintenance is cancelled - will be rescheduled again at a later time. All services will be available normally.
Jul 2, 02:13 UTC
Scheduled - Scheduled application database maintenance.
During this time the application will be unavailable.
Jun 30, 17:08 UTC