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All Systems Operational
Guidance Operational
AU1 Operational
AU2 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US4 Operational
US6 Operational
Merchandising Operational
EU4 Operational
Control Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
Smart CPQ Operational
AU1 Operational
EU1 Operational
EU3 Operational
US2 Operational
Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
US1 Operational
US2 Operational
US6 Operational
Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US6 Operational
OneSearch Operational
EU4 Operational
US5 Operational
FastSearch Operational
EU4 Operational
US5 Operational
Service-App Portal Operational
AU1 Operational
EU1 Operational
US4 Operational
Service-SFTP Operational
AU3 Operational
EU1 Operational
EU3 Operational
US1 Operational
US7 Operational
Opportunity Detection Operational
AU2 Operational
EU1 Operational
US4 Operational
Pricing Cache Operational
EU4 Operational
Revenue Management Operational
EU1 Operational
US1 Operational
US3 Operational
US6 Operational
Repricer Operational
EU4 Operational
Service-Compass Operational
Global Operational
Service-Connect Operational
Global Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
App Portal Upgrade - EU1/AU1 Feb 29, 02:00-03:00 UTC
During this time, App Portal will be rolling out infrastructure improvements. We do not expect any downtime.
Posted on Feb 28, 19:15 UTC
Past Incidents
Feb 29, 2020

No incidents reported today.

Feb 28, 2020
Planned server patching 28FEB20
Completed - Dear PROS Customer,

Please be informed that the scheduled server patching has been started.

During that time, no customer impact is expected, however, increased latency or brief disruption of the services is possible. Upon maintenance finalization, the status will be updated accordingly.

Best Regards,
PROS Support Team
Feb 28, 14:45 UTC
In progress - Dear PROS Customer,

Please be informed that the scheduled server patching has been started.

During that time, no customer impact is expected, however, increased latency or brief disruption of the services is possible. Upon maintenance finalization, the status will be updated accordingly.

Best Regards,
PROS Support Team
Feb 28, 10:04 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about a server patching affecting demo and preproduction environments. The maintenance window will take place at 4:00 CDT time and will take approximately 2 (two) hours.

During that time, no customer impact is expected, however, increased latency or brief disruption of the services is possible. Upon maintenance finalization, the status will be updated accordingly.

Best Regards,
PROS Support Team
Feb 26, 16:49 UTC
App Portal Upgrade - US1
Completed - During this time, App Portal will be rolling out infrastructure improvements. We do not expect any downtime.
Feb 28, 02:43 UTC
In progress - During this time, App Portal will be rolling out infrastructure improvements. We do not expect any downtime.
Feb 28, 01:58 UTC
Scheduled - During this time, App Portal will be rolling out infrastructure improvements. We do not expect any downtime.
Feb 27, 20:25 UTC
Feb 27, 2020
Planned database Maintenance 27FEB20
Completed - Dear PROS Customer,

Please be informed that the scheduled maintenance has been completed.

Best Regards,
PROS Support Team
Feb 27, 11:05 UTC
In progress - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Impact: Our Systems Engineers will be performing maintenance on a couple of front-end DB servers. The planned maintenance window is approximately 1 hour. During that time, no customer impact is expected, however, increased latency or brief disruption of the services is possible. Upon maintenance finalization, the status will be updated accordingly.

Best Regards,
PROS Support Team
Feb 27, 10:05 UTC
Scheduled - Dear PROS Customer,

In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you about the following maintenance:

Impact: Our Systems Engineers will be performing maintenance on a couple of front-end DB servers. The planned maintenance window is approximately 1 hour. During that time, no customer impact is expected, however, increased latency or brief disruption of the services is possible. Upon maintenance finalization, the status will be updated accordingly.

Best Regards,
PROS Support Team
Feb 26, 15:07 UTC
Feb 26, 2020

No incidents reported.

Feb 25, 2020
smartCPQ AU1 connectivity issues
Resolved - All services are be recovered.
Feb 25, 17:56 UTC
Monitoring - Our infrastructure team worked with our vendor to address the issue. All services should be recovered and we will monitor the situation to validate.
Feb 25, 17:07 UTC
Identified - Dear PROS Customer, our monitoring reported connectivity issues on our AU1 based platform. Our infrastructure team is currently investigating this issue.

Issue identified as a network issue not allowing external access to the applications
Feb 25, 16:59 UTC
Investigating - Dear PROS Customer, our monitoring reported connectivity issues on our AU1 based platform. Our infrastructure team is currently investigating this issue.
Feb 25, 15:13 UTC
Feb 24, 2020
RTDP market strategies/segment rules not visible through the UI
Resolved - Dear colleagues,

This is to inform you that we have just received a confirmation from Microsoft confirming that the issue is now resolved.

Once again we apologize for the inconvenience caused.

PROS Support Operations Center
Feb 24, 15:00 UTC
Identified - Dear colleagues,

This is to inform you that the issue has been identified - Microsoft service unavailable/not responding. Recovery procedures are now running and we will provide you with an update shortly.

PROS Support Operations Center
Feb 24, 11:25 UTC
Investigating - Dear colleagues,

This is to inform you that we are observing a UI issue related to market strategies/segment rules upload. We are currently reviewing this and further updates to follow.

We apologize for the inconvenience caused.
PROS Support Operations Center
Feb 24, 10:53 UTC
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | 15/02/2020
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 15, 20:19 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 15, 18:01 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 10, 18:30 UTC
Cloud Maintenance Notification: Production Environments | RM | Server Patching | February 15, 2020 |
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Visit My PROS Status on Connect for details.
Feb 15, 20:04 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Visit My PROS Status on Connect for details.
Feb 15, 17:59 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Visit My PROS Status on Connect for details.
Feb 12, 22:07 UTC
Cloud Maintenance Notification: Production Environments | RM | Server Patching | February 15, 2020
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Visit My PROS Status on Connect for details.
Feb 15, 18:28 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Visit My PROS Status on Connect for details.
Feb 15, 15:00 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Visit My PROS Status on Connect for details.
Feb 12, 22:06 UTC
Cloud Maintenance Notification: Production Environments | RTDP/GSO | Security Update Server Patching | 15/02/2020
Completed - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 15, 17:37 UTC
In progress - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 15, 15:00 UTC
Scheduled - During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Feb 10, 18:29 UTC
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