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Current Status
Status History
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All Systems Operational
[B2B Platform] Smart Price Optimization Operational
AU1 Operational
EU1 Operational
US1 Operational
[B2B Platform] Smart Price Management Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
[B2B Platform] Smart Configure Price Quote Operational
AU1 Operational
EU1 Operational
US2 Operational
[Travel Platform] Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
ME1 Operational
ME2 Operational
US1 Operational
US2 Operational
US3 Operational
US6 Operational
[Travel Platform] Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
[Platform Services] App Portal Operational
AU1 Operational
EU1 Operational
US1 Operational
[B2B Platform] Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
[Travel Platform] Pricing Cache Operational
EU4 Operational
[Travel Platform] Revenue Management Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
[Platform Services] Compass Operational
Global Operational
[Platform Services] Connect Operational
Global Operational
[Platform Services] APAS Operational
EU1 Operational
US1 Operational
[Platform Services] SFTP Operational
Global Operational
[B2B Platform] Real Time Price Delivery Operational
AU1 Operational
EU1 Operational
US1 Operational
[Travel Platform] Dynamic Offers Operational
EU4 Operational
EU5 Operational
US5 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Smart CPQ – Fix Application Notice Dec 3, 2023 08:00-11:00 UTC
Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Posted on Nov 28, 2023 - 13:46 UTC
PROS Notification: Planned Production Environments Change Freeze - December, 2023 Dec 22, 2023 00:00 - Jan 2, 2024 08:00 UTC
Dear Customers,

We are reaching out to inform you of a planned Production Environments Change Freeze period.

Starting from the 22th of December 2023 through the 1st of January 2024, no production changes or deployments will be executed or scheduled.

As usual, during the defined window, emergency changes due to high severity or critical issues will be addressed timely and won't be affected by the Freeze policy.

Should you require any additional information, do not hesitate to contact the PROS Support team.

Sincerely,
PROS Support
Posted on Nov 30, 2023 - 21:09 UTC
PROS Notification: Planned Production Environments Change Freeze - December, 2023 Dec 22, 2023 08:00 - Jan 1, 2024 17:00 UTC
Dear Customers,

We are reaching out to inform you of a planned Production Environments Change Freeze period.

Starting from the 22th of December 2023 until the 1st of January 2024, no production changes or deployments will be executed or scheduled.

As usual, during the defined window, emergency changes due to high severity or critical issues will be addressed timely and won't be affected by the Freeze policy.

Should you require any additional information, do not hesitate to contact the PROS Support team.

Sincerely,
PROS Support
Posted on Nov 01, 2023 - 13:41 UTC
Past Incidents
Dec 1, 2023

No incidents reported today.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023
PROS Notification: Planned Production Environments Change Freeze - November, 2023
Completed - Dear Customers,

We would like to inform you that the Production Environments Change Freeze period has ended. All changes and deployments will be executed according to their usual schedule.

Should you require any additional information, do not hesitate to contact the PROS Support team.

Sincerely
PROS Support
Nov 26, 21:49 UTC
In progress - Dear Customers,

We are reaching out to inform you that the planned Production Environments Change Freeze period has been started.

Starting from the 23rd of November 2023 until the 26th of November 2023, no production changes or deployments will be executed or scheduled.

As usual, during the defined window, emergency changes due to high severity or critical issues will be addressed timely and won't be affected by the Freeze policy.

Should you require any additional information, do not hesitate to contact the PROS Support team.

Sincerely,
PROS Support
Nov 23, 06:49 UTC
Scheduled - Dear Customers,

We are reaching out to inform you of a planned Production Environments Change Freeze period.

Starting from the 23th of November 2023 until the 26th of November 2023, no production changes or deployments will be executed or scheduled.

As usual, during the defined window, emergency changes due to high severity or critical issues will be addressed timely and won't be affected by the Freeze policy.

Should you require any additional information, do not hesitate to contact the PROS Support team.

Sincerely,
PROS Support
Nov 1, 13:35 UTC
Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023
Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023
Smart CPQ – Fix Application Notice
Completed - The maintenance is over, see details below :
- Performance Quoting successfully completed
- Catalog / Configurator / Cart / Designer : successfully completed
Nov 19, 09:13 UTC
In progress - The maintenance of the following modules starts now :
- Performance Quoting
- Catalog / Configurator / Cart / Designer
Nov 19, 08:02 UTC
Scheduled - Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Nov 14, 13:36 UTC
Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

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