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Planned WAF (Web Application firewall) enablement 01DEC20
Scheduled Maintenance Report for PROS
Completed
Dear partners,

We are reaching out to inform you of a planned WAF (Web Application firewall) enablement on the OneSearh Pre-Production servers, scheduled for the 1st of December at 09:00 AM GMT has been completed. And as expected no customer impact has been observed.


Sincerely,
PROS Support Team
Posted Dec 01, 2020 - 10:10 UTC
In progress
Dear partners,

We are reaching out to inform you of a planned WAF (Web Application firewall) enablement on the OneSearh Pre-Production servers, currently scheduled for the 1st of December at 09:00 AM GMT.

Shifting the traffic behind the WAF will require a change of the IP address of the Pre-production endpoint, through which customers are accessing the OneSearch Application.

Current IP address: 169.46.113.202 (accessible until 08:59 AM GMT on 1st of December 2020)
New IP address: 169.46.113.206 (becoming active on 09:00 AM GMT on 1st of December 2020)

This change will affect customers who are accessing the application in the following ways:
• If you are using a firewall to access OneSeach Application
• If you are using a DNS cache or have hardcoded the IP address

To assure access to the service is not going to be disrupted, please:
• Whitelist the new IP address on your firewall configuration if IP restrictions are in place - 169.46.113.206
• The Service FQDN will not change. Please assure you update the IP address in your records and/or flush your DNS cache, so traffic can be routed appropriately

We will confirm as soon as the change is live in Pre-production.

In the meantime, should you have any questions or require further clarification regarding this change, do not hesitate to contact us through PROS Connect.

Sincerely,
PROS Support Team
Posted Dec 01, 2020 - 09:05 UTC
Update
Dear partners,

We are reaching out to inform you of a planned WAF (Web Application firewall) enablement on the OneSearh Pre-Production servers, currently scheduled for the 1st of December at 09:00 AM GMT.

Shifting the traffic behind the WAF will require a change of the IP address of the Pre-production endpoint, through which customers are accessing the OneSearch Application.

Current IP address: 169.46.113.202 (accessible until 08:59 AM GMT on 1st of December 2020)
New IP address: 169.46.113.206 (becoming active on 09:00 AM GMT on 1st of December 2020)

This change will affect customers who are accessing the application in the following ways:
• If you are using a firewall to access OneSeach Application
• If you are using a DNS cache or have hardcoded the IP address

To assure access to the service is not going to be disrupted, please:
• Whitelist the new IP address on your firewall configuration if IP restrictions are in place - 169.46.113.206
• The Service FQDN will not change. Please assure you update the IP address in your records and/or flush your DNS cache, so traffic can be routed appropriately

We will confirm as soon as the change is live in Pre-production.

In the meantime, should you have any questions or require further clarification regarding this change, do not hesitate to contact us through PROS Connect.

Sincerely,
PROS Support Team
Posted Nov 20, 2020 - 13:35 UTC
Scheduled
Dear partners,

We are reaching out to inform you of a planned WAF (Web Application firewall) enablement on the OneSearh Pre-Production servers, currently scheduled for the 1st of December at 09:00 AM GMT.

Shifting the traffic behind the WAF will require a change of the IP address of the Pre-production endpoint, through which customers are accessing the OneSearch Application.

Current IP address: 169.46.113.202 (accessible until 08:59 AM GMT on 1st of December 2020)
New IP address: 169.46.113.206 (becoming active on 09:00 AM GMT on 1st of December 2020)

This change will affect customers who are accessing the application in the following ways:
• If you are using a firewall to access OneSeach Application
• If you are using a DNS cache or have hardcoded the IP address

To assure access to the service is not going to be disrupted, please:
• Whitelist the new IP address on your firewall configuration if IP restrictions are in place - 169.46.113.206
• The Service FQDN will not change. Please assure you update the IP address in your records and/or flush your DNS cache, so traffic can be routed appropriately

We will confirm as soon as the change is live in Pre-production.

In the meantime, should you have any questions or require further clarification regarding this change, do not hesitate to contact us through PROS Connect.

Sincerely,
PROS Support Team
Posted Nov 20, 2020 - 13:34 UTC
This scheduled maintenance affected: OneSearch (EU4, US5).