Degraded performances for smartCPQ in our EU1 cloud region
Incident
Report for PROS
Resolved
Dear customers,
We confirm all services are now back to normal.
Please contact PROS Support if you encounter any further problem.
Sincerely,
PROS Support
We confirm all services are now back to normal.
Please contact PROS Support if you encounter any further problem.
Sincerely,
PROS Support
Update
Dear Customers,
Mitigation actions have been implemented, and our monitoring indicates signs of recovery. All services should return to normal within the next few minutes for customers running document generation from templates within our standard governor limits.
We will continue to closely monitor the situation and will keep you informed of any further developments.
Sincerely,
PROS Support
Mitigation actions have been implemented, and our monitoring indicates signs of recovery. All services should return to normal within the next few minutes for customers running document generation from templates within our standard governor limits.
We will continue to closely monitor the situation and will keep you informed of any further developments.
Sincerely,
PROS Support
Investigating
Dear customers,
Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.
Sincerely,
PROS Support
Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.
Sincerely,
PROS Support
This incident affected: [B2B Platform] Smart Configure Price Quote (EU1).
