Production | Degraded performance | May 07, 2026
Incident
Report for PROS
Resolved
Dear partners,
We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners.
The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness.
Individual partners where we believe the issue has been resolved will be contacted directly.
Kindly expect a progress update in the next 30-60 minutes.
Sincerely,
PROS Support
We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners.
The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness.
Individual partners where we believe the issue has been resolved will be contacted directly.
Kindly expect a progress update in the next 30-60 minutes.
Sincerely,
PROS Support
Investigating
Dear partners,
We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners.
The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness.
Individual partners where we believe the issue has been resolved will be contacted directly.
Kindly expect a progress update in the next 30-60 minutes.
Sincerely,
PROS Support
We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners.
The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness.
Individual partners where we believe the issue has been resolved will be contacted directly.
Kindly expect a progress update in the next 30-60 minutes.
Sincerely,
PROS Support
This incident affected: [Platform Services] Connect (Global).
