RTPE Degraded Performance US1 PODPPS
Incident
Report for PROS
Resolved
PROS monitoring detected degraded performance in US1 PODPPS. As a result, some customers may have experienced intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE between 8:15 AM CDT and 9:20 AM CDT. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.
Investigating
PROS monitoring detected degraded performance in US1 PODPPS. As a result, some customers may have experienced intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE between 8:15 AM CDT and 9:20 AM CDT. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal. We will continue to monitor to confirm the issue has been resolved.
This incident affected: [B2B Platform] Real Time Price Delivery (US1).
