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Partial outage for smartCPQ in our EU1 cloud region

Incident Report for PROS

Resolved

Dear customers,

Mitigation actions have been taken, and our monitoring confirms all services are now back to normal.
Please contact PROS Support if you encounter any further problem.

Sincerely,
PROS Support
Posted May 13, 2026 - 16:51 UTC

Investigating

Dear customers,

Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.

Sincerely,
PROS Support
Posted May 13, 2026 - 16:14 UTC
This incident affected: [B2B Platform] Smart Configure Price Quote (EU1).