Drop in Amadeus TPS
Incident
Report for PROS
Resolved
Dear PROS Customer,
Our network team checked and it seems that they received multiple network alarms indicating VPN to Amadeus is unreachable and according to them, this is an issue on Amadeus's side.
The issue was resolved at 10:56 UTC. We are currently waiting for Amadeus to share the root cause with us.
Customers confirmed the issue was resolved on their side as well.
More details will be provided in the IRS.
Our network team checked and it seems that they received multiple network alarms indicating VPN to Amadeus is unreachable and according to them, this is an issue on Amadeus's side.
The issue was resolved at 10:56 UTC. We are currently waiting for Amadeus to share the root cause with us.
Customers confirmed the issue was resolved on their side as well.
More details will be provided in the IRS.
Identified
Dear PROS Customer,
This is to inform you that our monitoring tools detected an interruption in traffic from Amadeus from 10:10 UTC to 10:56 UTC.
Our network team checked and it seems that they received multiple network alarms indicating VPN to Amadeus is unreachable and according to them, this is an issue on Amadeus's side.
The issue was resolved at 10:56 UTC. We are currently waiting for Amadeus to share the root cause with us.
Customers confirmed the issue was resolved on their side as well.
More details will be provided in the IRS.
This is to inform you that our monitoring tools detected an interruption in traffic from Amadeus from 10:10 UTC to 10:56 UTC.
Our network team checked and it seems that they received multiple network alarms indicating VPN to Amadeus is unreachable and according to them, this is an issue on Amadeus's side.
The issue was resolved at 10:56 UTC. We are currently waiting for Amadeus to share the root cause with us.
Customers confirmed the issue was resolved on their side as well.
More details will be provided in the IRS.
This incident affected: [Travel Platform] Real Time Dynamic Pricing (EU1, EU2, ME1).
