RTDP - RTDP microservices restart
Incident
Report for PROS
Resolved
PROS team would like to inform you that between 00:04 UTC and 04:15 UTC, PROS monitoring tools detected multiple service restarts for the different RTDP microservices. An initial assessment has shown that there was no impact on Availability/Sell requests due to the RTDP High availability and redundancy setup. At this point, no further RTDP services have experienced further issues.
By 04:15 UTC all services were brought back up and running. We will continue monitoring the performance in case we detect any issues.
By 04:15 UTC all services were brought back up and running. We will continue monitoring the performance in case we detect any issues.
Monitoring
PROS team would like to inform you that between 00:04 UTC and 04:15 UTC, PROS monitoring tools detected multiple service restarts for the different RTDP microservices. An initial assessment has shown that there was no impact on Availability/Sell requests due to the RTDP High availability and redundancy setup. At this point, no further RTDP services have experienced further issues.
By 04:15 UTC all services were brought back up and running. We will continue monitoring the performance in case any further issues occur.
By 04:15 UTC all services were brought back up and running. We will continue monitoring the performance in case any further issues occur.
Identified
PROS team would like to inform you that since 00:04 UTC, PROS monitoring tools detected multiple service restarts for the different RTDP microservices. An initial assessment has shown that there was no impact on Availability/Sell requests due to the RTDP High availability and redundancy setup. At this point, no further RTDP services have experienced further issues.
By 04:15 UTC all services were brought back up and running. We will continue monitoring the performance in case any further issues occur.
By 04:15 UTC all services were brought back up and running. We will continue monitoring the performance in case any further issues occur.
Update
PROS team would like to inform you that since 00:04 UTC, PROS monitoring tools detected multiple service restarts for the different RTDP microservices. An initial assessment has shown that there was no impact on Availability/Sell requests due to the RTDP High availability and redundancy setup. At this point, no further RTDP services have experienced further issues and we will continue to monitor closely.
Investigating
PROS team would like to inform you that for the last 1 hour, started around (23:00 UTC), PROS monitoring tools detected multiple service restarts for the different RTDP microservices. An initial assessment has shown that there was no impact on Availability/Sell requests due to the RTDP High availability and redundancy setup. At this point, no further RTDP services have experienced further issues and we will continue to monitor closely.
This incident affected: [Travel Platform] Real Time Dynamic Pricing (EU1, EU2).
