PROS Alert : Service degradation detected
Incident
Report for PROS
Resolved
Dear Partners,
Please be advised that the issue has been resolved and everything should be back to normal as we will work on preparing the RCA. Should you have additional questions please do not hesitate to reach out.
Regards,
PROS Support
Please be advised that the issue has been resolved and everything should be back to normal as we will work on preparing the RCA. Should you have additional questions please do not hesitate to reach out.
Regards,
PROS Support
Monitoring
Dear Partners,
Please be advised that the overall conditions have improved and traffic should return to normal as we will continue to monitor closely the situation.
Regards,
PROS Support
Please be advised that the overall conditions have improved and traffic should return to normal as we will continue to monitor closely the situation.
Regards,
PROS Support
Update
Dear Partners,
We continue to experience anomalies affecting transaction processing time due to a severe spike in overall traffic across PROS Data-Centers.
PROS engineers continue to work on addressing the issue and have executed the disaster recovery process to mitigate the degradation effects.
This results in sequential periods of increased response times followed by more stable performance.
We will be providing timely updates on our progress to mitigate and fully resolve the situation.
Sincerely,
PROS Support
We continue to experience anomalies affecting transaction processing time due to a severe spike in overall traffic across PROS Data-Centers.
PROS engineers continue to work on addressing the issue and have executed the disaster recovery process to mitigate the degradation effects.
This results in sequential periods of increased response times followed by more stable performance.
We will be providing timely updates on our progress to mitigate and fully resolve the situation.
Sincerely,
PROS Support
Update
Dear Partners,
We continue to experience anomalies affecting transaction processing time. Users may be experiencing an increase in response time or time-outs on some transactions.
PROS engineers continue to work to stabilize the performance.
We will be providing regular progress updates.
Sincerely,
PROS Support
We continue to experience anomalies affecting transaction processing time. Users may be experiencing an increase in response time or time-outs on some transactions.
PROS engineers continue to work to stabilize the performance.
We will be providing regular progress updates.
Sincerely,
PROS Support
Investigating
Dear Partners,
Please be advised that we are observing latency anomalies, hence you might be experiencing increase in response time on certain requests. We are investigating and mitigating the impact, please expect additional updates shortly.
Regards,
Martin Kozhuharov
Please be advised that we are observing latency anomalies, hence you might be experiencing increase in response time on certain requests. We are investigating and mitigating the impact, please expect additional updates shortly.
Regards,
Martin Kozhuharov
This incident affected: [Travel Platform] Pricing Cache (EU4).
