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Current Status
Status History
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All Systems Operational
[B2B Platform] Smart Price Optimization Operational
AU1 Operational
EU1 Operational
US1 Operational
[B2B Platform] Smart Price Management Operational
AU1 Operational
EU1 Operational
EU2 Operational
EU3 Operational
US1 Operational
US6 Operational
[B2B Platform] Smart Configure Price Quote Operational
AU1 Operational
EU1 Operational
US2 Operational
[Travel Platform] Real Time Dynamic Pricing Operational
EU1 Operational
EU2 Operational
ME1 Operational
ME2 Operational
US1 Operational
US2 Operational
US3 Operational
US6 Operational
[Travel Platform] Group Sales Optimizer Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
[Platform Services] App Portal Operational
AU1 Operational
EU1 Operational
US1 Operational
[B2B Platform] Opportunity Detection Operational
AU2 Operational
EU1 Operational
US1 Operational
[Travel Platform] Pricing Cache Operational
EU4 Operational
[Travel Platform] Revenue Management Operational
EU1 Operational
ME1 Operational
ME2 Operational
US1 Operational
US3 Operational
US6 Operational
[Platform Services] Compass Operational
Global Operational
[Platform Services] Connect Operational
Global Operational
[Platform Services] APAS Operational
EU1 Operational
US1 Operational
[Platform Services] SFTP Operational
Global Operational
[B2B Platform] Real Time Price Delivery Operational
AU1 Operational
EU1 Operational
US1 Operational
[Travel Platform] Dynamic Offers Operational
EU4 Operational
EU5 Operational
US5 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
Smart Price Optimization Application Upgrade v.5.25.0 in US1
Completed - Smart Price Optimization production environment was upgraded to version 5.25.0.
Apr 16, 11:50 UTC
In progress - Smart Price Optimization production environment is being upgraded to version 5.25.0.
Apr 16, 01:06 UTC
Scheduled - Smart Price Optimization production environment will be upgraded to version 5.25.0.
Apr 10, 22:04 UTC
Apr 15, 2024
Smart Price Optimization Application Upgrade v.5.25.0 in EU1
Completed - Smart Price Optimization production environment has been upgraded to version 5.25.0.
Apr 15, 21:34 UTC
In progress - Smart Price Optimization production environment is being upgraded to version 5.25.0.
Apr 15, 19:11 UTC
Scheduled - Smart Price Optimization production environment will be upgraded to version 5.25.0.
Apr 10, 22:04 UTC
Smart Price Optimization Application Upgrade v.5.25.0 in AU1
Completed - Smart Price Optimization production environment has been upgraded to version 5.25.0.
Apr 15, 18:48 UTC
In progress - Smart Price Optimization production environment is being upgraded to version 5.25.0.
Apr 15, 17:28 UTC
Scheduled - Smart Price Optimization production environment will be upgraded to version 5.25.0.
Apr 10, 22:04 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Partial outage for smartCPQ in our EU1 cloud region
Resolved - Dear customers,

We confirm all services are now back to normal.
Please contact PROS Support if you encounter any further problem.

Sincerely,
PROS Support
Apr 9, 15:05 UTC
Update - Dear customers,

Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes.
We will continue to monitor the status of the issues and we will keep you informed of any developments.

Sincerely,
PROS Support
Apr 9, 14:46 UTC
Update - Dear customers,

We identified the root cause and are working on setting up a remediation.
We will provide an update within the next hour.

Sincerely,
PROS Support
Apr 9, 14:39 UTC
Investigating - Dear customers,

Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes.

We are actively working to resolve the issue, and will provide an update within the next hour.

Sincerely, PROS Support
Apr 9, 14:21 UTC
Apr 8, 2024

No incidents reported.

Apr 7, 2024
Smart CPQ – Fix Application Notice
Completed - The maintenance is over, see details below :
- Performance Quoting successfully completed
- Catalog / Configurator / Cart / Designer : successfully completed
Apr 7, 08:15 UTC
In progress - The maintenance of the following modules starts now :
- Performance Quoting
- Catalog / Configurator / Cart / Designer
Apr 7, 06:56 UTC
Scheduled - Dear PROS Customer,
Your Smart CPQ environment will be upgraded to the latest fix. Affected modules are :
- Performance Quoting
- Catalog / Configurator / Cart / Designer

For more details https://connect.pros.com/release-schedule?product_id=9161
Impact: During this maintenance window, the systems may be restarted multiple times which may impact your ability to access the application.
Model related Designer and API updates (Import / Export / Versioning) are forbidden during this time.
Best regards.
PROS Support
Apr 2, 14:10 UTC
Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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